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Team Leader Customer Service

Team Roofing & Construction Loganville, GA
  • Expired: over a month ago. Applications are no longer accepted.

Looking for high energy, positive person to answer/call out scheduling appointments for a roofing company with a pleasant energetic phone voice.

Responsibilities

  • Accepts incoming customer calls and uses software to schedule customers.
  • Determines which Expert Roofer to place appointment with based upon location criteria.
  • Retrieves internet appointment requests and phone message requests and places outbound calls to customers for scheduling of appointments.
  • Gathers information and customer personal data followed by data entry.
  • Communicates and collaborates with manager to ensure customers scheduling needs are met.
  • Supervises a team of five people.
  • Keep detailed tracking of the leads that come in via excel, word, acculynx (CRM)...
  • Reporting directly to the executive manager on a daily basis.
  • Basic math skills required.

Qualifications EDUCATION AND EXPERIENCE

  • College Degree Preferred.
  • High School diploma or equivalent is required.
  • Six months appointment scheduling experience in a healthcare setting preferred.

SKILLS/ABILITIES

  • Computer skills required. Expertise in Excel preferable.
  • Strong customer service
  • Ability to communicate clearly and concisely in all written and oral communications, including email
  • Strong organizational skills with great attention to detail
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Demonstrated conflict management skills
  • Ability to handle a fast paced and always changing environment.

Team Roofing & Construction

Why Work Here?

Amazing TEAM of people to work with, Fast Paced, High Energy.

Team Roofing and Construction, LLC is a reputable and preferred contractor in the home improvement industry. We have been providing great customer services and quality workmanship in Georgia, Tennessee, and Alabama for over 15 years.

Address

174 Line Street, Loganville GA 30052
Loganville, GA
USA