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Customer Service Representative

Team Horner Longwood, FL
  • Expired: 2 days ago. Applications are no longer accepted.

FLSA: Non-Exempt

Reports to: Branch Manager

Are You the Right Fit?

The right candidate for this role enjoys working with customers and internal departments to place orders, answer customer questions and resolve issues. This position requires a person who pays close attention to detail and has excellent data entry and problem-solving skills.


  • Practices excellent phone and in-person etiquette
  • Greets customers warmly and professionally upon first contact
  • Corresponds by using email technology with coworkers, customers and vendors
  • Communicates the needs for products, supplies or other needs to the appropriate department managers
  • Contacts customers to notify them of upcoming events, new products and business-related items
  • Responds to customer inquiries within the customer’s timeline.
  • Speaks in a clear voice both in person and on the telephone
  • Answers inbound telephone calls within 3 rings

Data Entry

  • Listens to requests while accurately entering data into the computer
  • Maintains accurate records of special orders and backorders
  • Uses electronic price files for costing of goods for special orders and price quotes
  • Completes credit forms accurately including all customer and product related notes
  • Runs customer reports as requested by customers and coworkers within the requested timelines
  • Accurately enters orders, price quotes into FACTS program


  • Maintains and files daily paperwork such as sales tickets, price quotes, and return forms to the proper location in an orderly fashion
  • Keeps work area organized, presentable and free of clutter
  • Keeps the necessary office supplies sufficiently stocked to complete daily tasks without interruption
  • Prioritizes work to meet deadlines
  • Notify purchasing of low stock items

Product Knowledge

  • Recognizes parts and products without written descriptions and part numbers
  • Seeks and achieves continuous personal improvement as related to the industry
  • Attends required industry seminars and events to keep current on products, processes and codes.
  • Maintains current industry catalogs, brochures and other information physically and electronically for use as references

Order Fulfillment

  • Assists with duties determined by management such as warranty, inventory, cycle counts and stock movement
  • Accurately pulls orders for customers within the allotted time
  • lifts items weighing between 50-100 lbs onto a hand cart, pallet or into stocking area
  • Walks up and down stairs and ladders multiple times per day as needed to place or pull products
  • Uses various tools effectively and safely such as hand carts, ladders, tape guns, pallet jacks, locks and keys, shrink wrap and forklifts

Problem Solving

  • Solves practical problems and deals with a variety of variables where limited data exists
  • Uses catalogs, brochures and other sources of information, both electronic and physical, to obtain answers to customers inquiries
  • Understands company processes, procedures and workflow such as receiving, purchasing, order entry, shipping, accounting and dispatch to efficiently perform duties.


  • Positive, enthusiastic and flexible attitude
  • Team-player mentality
  • Strong communication skills
  • Strong organizational skills
  • Ability to regularly lift or move up to 50lbs
  • Basic math skills (add, subtract, multiply, divide)
  • Customer Service experience
  • Bi-lingual a plus
  • Experience working in FACTS is a plus
  • Pool industry experience a plus*
  • Attention to detail

Compensation and Benefits:

  • Participation in the Team Horner Employee Stock Ownership Plan
  • Tuition reimbursement
  • Ongoing industry training
  • Yearly performance and long service awards and events
  • Paid time off: Holiday, Vacation and Personal
  • Health, dental and vision insurance offered
  • Short/Long term disability insurance offered
  • 401K and Roth offered
  • Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
  • Merchandise discounts

…And so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-free Workplace.

Team Horner

For over 50 years, Team Horner has been the premier independent manufacturer and distributor of pool equipment to pool and spa professionals in Florida and worldwide. Not only does Team Horner provide an extensive range of swimming pool products to satisfy every project, but we also offer complete business solutions to help our customers grow and prosper. Team Horner values its employees because it is through our exceptional staff that we are able to provide superior service to our customers. It is such a fostering environment that in Team Horner being the recipient of numerous Psychologically Healthy Workplace Awards from the Florida Psychological Association and was named a Sun-Sentinel TOP WORKPLACE 2019. We live by our values of: "Working Together, Growing Together, Winning Together" To learn more about our company visit


Longwood, FL