Skip to Main Content
← Back to Jobs

Customer Service Representative

Team Horner Cape Coral ,FL
  • Posted: 28 days ago
  • Full-Time
  • Benefits: life_insurance, medical, vision, 401k, dental
Job Description

 FLSA:  Non-Exempt

Reports to:  Area Manager

 Are You the Right Fit?

The ideal candidate for this role enjoys working with customers and internal departments to place orders, efficiently answer customer questions and resolve issues. This position will require a person with excellent data entry and problem-solving skills who pays close attention to detail.  An enthusiastic and positive attitude is a must have.

PRIMARY RESPONSIBILITIES:

Communication

  • Promptly answers inbound telephone calls, speaks clearly, and greets customers warmly and professionally upon first contact
  • Excellent telephone and in-person etiquette
  • Responds to customer inquiries within the customer’s timeline
  • Corresponds by email with coworkers, customers, and vendors
  • Communicates the needs for products, supplies or other necessities to the appropriate department managers
  • Contacts customers to notify them of upcoming events, new products, and business-related items

Data Entry

  • Accurately enters orders, price quotes into FACTS program
  • Maintains accurate records of special orders and backorders
  • Uses electronic price files for costing of goods for special orders and price quotes
  • Completes credit forms accurately including all customer and product related notes
  • Runs reports requested by customers and coworkers within the specified timelines
  • Organization
  • Files and maintains daily paperwork such as sales tickets, price quotes and return forms in the proper location in an orderly fashion
  • Keeps work area organized, presentable and free of clutter
  • Keeps sufficient stock of all office supplies necessary to complete daily tasks without interruption
  • Notify Purchasing of low stock items
  • Prioritizes work to meet deadlines

Product Knowledge

  • Recognizes parts and products without written descriptions and part numbers
  • Maintains current industry catalogs, brochures, and other information physically and electronically for use as references
  • Seeks and achieves continuous personal improvement related to the industry
  • Attends required industry seminars and events related to keep current on products, codes, and processes

Order Fulfillment

  • Assists with duties determined by management, such as warranty, inventory, cycle counts and stock movement
  • Accurately pulls orders for customers within the allotted time
  • Lifts items weighing between 50-100 lbs onto a handcart, pallet or into stocking area
  • Walks up and down stairs and ladders multiple times per day as needed to place or pull products
  • Uses various tools effectively and safely such as handcarts, ladders, tape guns, pallet jacks, locks and keys, shrink wrap and forklifts

Problem Solving

  • Solves practical problems and deals with a variety of variables where limited data exists
  • Uses catalogs, brochures, and other sources of information, both electronic and physical, to obtain answers to customer’s inquiries
  • Understands company processes, procedures, and their flow, such as receiving, purchasing, order entry, shipping, accounting, and dispatch, to efficiently perform duties

OTHER REQUIREMENTS FOR THIS ROLE:

  • Positive, enthusiastic, and flexible attitude
  • Team-player mentality
  • Strong communication skills
  • Strong organizational skills
  • Attention to detail
  • Ability to regularly lift or move up to 50lbs
  • Experience working in FACTS is a plus
  • Basic math skills (add, subtract, multiply, divide)
  • Customer Service experience
  • Bilingual is a plus
  • Pool industry experience is a plus*

Compensation and Benefits:

  • Participation in the Team Horner Employee Stock Ownership Plan
  • Tuition reimbursement
  • Ongoing industry training
  • Yearly performance and long service awards and events
  • Paid time off: Holiday, Vacation and Personal
  • Health, dental and vision insurance offered
  • Short/Long term disability insurance offered
  • 401K and Roth offered
  • Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks, and many other great incentives
  • Merchandise discounts

 …And so much more!

Team Horner is an equal opportunity employer and encourages growth and opportunity for all.  We are a drug-free workplace.

Company Description
For over 50 years, Team Horner has been the premier independent manufacturer and distributor of pool equipment to pool and spa professionals in Florida and worldwide. Team Horner provides an extensive range of swimming pool products to satisfy every project and also offers complete business solutions to help our customers grow and prosper.

Team Horner values its employees because it is through our amazing staff that we are able to provide superior service to our customers. It is this fostering environment that has resulted in Team Horner being the recipient of numerous Florida Psychological Association’s Psychologically Healthy Workplace Awards and being named a Sun-Sentinel TOP WORKPLACE 2019.

We live by our values of:

Working Together, Growing Together, Winning Together

To learn more about our company visit http://www.teamhorner.com/

Team Horner

For over 50 years, Team Horner has been the premier independent manufacturer and distributor of pool equipment to pool and spa professionals in Florida and worldwide. Team Horner provides an extensive range of swimming pool products to satisfy every project and also offers complete business solutions to help our customers grow and prosper. Team Horner values its employees because it is through our amazing staff that we are able to provide superior service to our customers. It is this fostering environment that has resulted in Team Horner being the recipient of numerous Florida Psychological Association’s Psychologically Healthy Workplace Awards and being named a Sun-Sentinel TOP WORKPLACE 2019. We live by our values of: Working Together, Growing Together, Winning Together To learn more about our company visit http://www.teamhorner.com/

Address

Cape Coral, FL
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.