Customer Service Specialist
- Posted: over a month ago
This position plays a key role in maintaining or creating customer satisfaction for the business transaction. Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all customers.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Greets showroom customers and determines the nature of their visit.
Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly, and efficient manner.
Communicates messages to the appropriate parties in a timely manner.
Types memos, correspondence, reports, and other documents.
Assists service customers during the morning and afternoon service rush whenever possible.
Assists with clerical duties as requested.
Greets customers at the cashier window in a pleasant and professional manner.
Computes customer bills, assists with explanation of bill.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
Reconciles cash drawer daily.
Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
Answers customer questions about service performed or products purchased, or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Reconciles gas purchase statements.
Provides clerical and secretarial assistance to departments as needed.
Maintains a professional appearance.
Keeps work area neat and clean.
Performs other duties as assigned.
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