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Customer Service Representative

TargetCW - Corporate
Livermore, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative

Livermore, CA

Full Time

Temp to Hire

Pay Rate: $24-$26/hr

Weekly Pay and Benefits!

Our leading Manufacturing Tech client is looking for a Customer Service Rep who will be responsible for processing quotations, sales orders, bookings, releases and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Customer Service Manager, Regional Sales Manager, or equivalent.

Daily Duties:

  • Uses established procedures and works under immediate supervision.
  • Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support.
  • Initiates customer orders for changes, consignments, returned/repaired product, short shipments, and credits. Responds to customer inquiries for price and delivery. Accepts, qualifies, and processes requests for quotations.
  • Enters sales orders into Oracle.
  • Updates customer need dates as required. Updates, or requests an authorized person to update, scheduled ship dates.
  • Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements.
  • Coordinates with other functions as necessary to ensure that customers receive the best service possible.
  • Prepares support information to sales and engineering for quotations and problem resolution.
  • Exercises judgment within defined practices and procedures to determine appropriate action.
  • Performs other related duties as assigned or requested.
  • May work with customer’s qualified suppliers to perform services requested by FTU management.
  • May expedite existing orders based on customer’s pull in request by communicating with appropriate suppliers.
  • May be required to monitor inventory consigned at customer location, make proper inventory accounting, order / schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels.

Requirements:

  • High School Diploma or equivalent and 0-2 years’ experience.
  • Experience with an ERP system, preferably Oracle.
  • Familiarity with international variances in cultural and legal issues related to sales transactions.
  • Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units.
  • Customer Service experience in a manufacturing environment is a must.

Preferred Skills:

  • Bi-Lingual in Mandarin as this position will support the Malaysia location

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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TargetCW - Corporate

Address

Livermore, CA
USA

Industry

Business