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Customer Service Representative
TCWGlobal - Corporate Livermore, CA

Customer Service Representative

TCWGlobal - Corporate
Livermore, CA
Expired: over a month ago Applications are no longer accepted.
  • $21 to $25 Hourly
  • Full-Time
Job Description

Customer Service Representative

Remote for now and will eventually report onsite in Livermore, CA


Full-time hours

Medical benefits offered

Temp-to-hire opportunity

Sign on bonus of $750 once converted (after 6 months)


Our client is a  is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry.


Position Summary:

Responsible for processing quotations, sales orders, bookings, releases and shipments.  Coordinates with other departments to resolve problems.  Requires excellent organization and communication skills, and the ability to work well with others. Reports to the Customer Service Manager, Regional Sales Manager, or equivalent.


Job Responsibilities:

  • Uses established procedures and works under immediate supervision.
  • Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support.
  • Initiates customer orders for changes, consignments, returned/repaired product, short shipments, and credits.  Responds to customer inquiries for price and delivery. Accepts, qualifies, and processes requests for quotations.
  • Updates customer need dates as required. Updates, or requests an authorized person to update, scheduled ship dates.
  • Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements.
  • Prepares support information to sales and engineering for quotations and problem resolution.
  • May expedite existing orders based on customer’s pull in request by communicating with appropriate suppliers.
  • May be required to monitor inventory consigned at customer location, make proper inventory accounting, order / schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels.

Required Skills:

  • High School Diploma or equivalent and 2-5 years’ experience, or
  • Associates Degree in a related discipline or equivalent and 0-2 years’ experience.

Preferred Skills:

  • Experience with an ERP system, preferably Oracle.
  • Familiarity with international variances in cultural and legal issues related to sales transactions.
  • Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units.



TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.


TCWGlobal - Corporate

Livermore, CA



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