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Customer Operations Analyst

TargetCW - Corporate
Hoffman Estates, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Operations Analyst

Hoffman Estates, IL 

$23.00 Hourly

Contract to Hire

 

POSITION SUMMARY                                                       

                                                           

This position is an integral part of the Operations team - working directly with customers, company sales representatives and supply chain management team members. This position will work with all aspects of the company to facilitate a smooth flow of orders to cash.  Responsible for managing all aspects of order entry and communicating with customers on the status of their orders. 

 

RESPONSIBILITIES:   

 

  • Supports an efficient order to cash process for the customers
  • Enters/Reviews Sales Order information and makes corrections as needed
  • Initiates the necessary information for daily shipments based on the customers requested delivery requirements
  • Monitors inventory for direct accounts with exclusive inventory agreements.
  • Coordinates customer delivery including quoting the freight charges, communicating the delivery details internally and externally, and monitoring until closure.
  • Provides customers with requested information through both oral and written communication
  • Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed.
  • Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal procedures to reflect these changes.
  • Issues Return Material Authorizations

REQUIREMENTS:

 

  • 1 year of customer service and/or operations experience required 
  • Experience in business to business (B2B) operations and/or manufacturing distribution 
  • High School Diploma or GED Equivalent 


TargetCW - Corporate

Address

Hoffman Estates, IL
USA

Industry

Business

View all jobs at TargetCW - Corporate