Customer Operations Analyst

Customer Operations Analyst

Hoffman Estates, IL 

$23.00 Hourly

Contract to Hire

POSITION SUMMARY                                                       

This position is an integral part of the Operations team - working directly with customers, company sales representatives and supply chain management team members. This position will work with all aspects of the company to facilitate a smooth flow of orders to cash.  Responsible for managing all aspects of order entry and communicating with customers on the status of their orders. 

RESPONSIBILITIES:   

• Supports an efficient order to cash process for the customers
• Enters/Reviews Sales Order information and makes corrections as needed
• Initiates the necessary information for daily shipments based on the customers requested delivery requirements
• Monitors inventory for direct accounts with exclusive inventory agreements.
• Coordinates customer delivery including quoting the freight charges, communicating the delivery details internally and externally, and monitoring until closure.
• Provides customers with requested information through both oral and written communication
• Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed.
• Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal procedures to reflect these changes.
• Issues Return Material Authorizations

REQUIREMENTS:

• 1 year of customer service and/or operations experience required 
• Experience in business to business (B2B) operations and/or manufacturing distribution 
• High School Diploma or GED Equivalent