Client Services Coordinator
TargetCW - Corporate Seattle, WA
- Expired: over a month ago. Applications are no longer accepted.
Client Services Coordinator
Seattle, WA 98188
Summary: Our client at the Westfield Southcenter Mall is looking to hire on a Client Services Coordinator. The ideal candidate for this position would have excellent customer service & communication skills. We work with multiple tenants & vendors who require support and operational oversight. If you are interested, please apply today with a copy of resume for consideration. We are looking to hire ASAP!
Reporting to the General Manager and supporting the Center Management Team, this is a full-time role responsible for all center-level administration, including but not limited to service contract and vendor administration, finance administration, and tenant administration and coordination. Coordination and execution of the on-site Specialty Leasing and Brand Ventures program, and providing all customers including guests, retail partners, contractors, and internal cross-functional teams with an exceptional service experience, while at all times maintaining compliance with company policies and procedures.
Maintains the Center Contract Log: logs new contracts, amendments and follows up with Facility Operations Tenant Services on expiries that require a new contract or renewal.
Works in partnership with Facility Operations Tenant Services, drafts work orders and service contracts, checks and updates forecast expenditure balance.
Monitors and manages compliance of center teams with the Contract Policy and Finance Approval Authorization Matrix.
Through Procore, supports the bidding process:
Distributes Requests for Proposals, invites vendors to bid, follows up bids, prepares Bid Summaries.
Performs Know Your Partner/GAN Compliance checks.
Notifies vendors of recommendations.
Collects vendors’ Certificates of Insurance.
Drafts contracts and issues to vendors for execution.
Uploads vendor executed contracts and follows through internal approvals.
Reconciles costs to process vendor payment.
Creates and processes Change Orders.
Follows through approvals.
BA or BS degree or equivalent experience required.
2-3 years’ prior experience in an administration role, working with cross-functional teams.
Experience of basic finance administration: processing purchase orders/invoices, assisting with accruals and budget forecasting.
Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint. Working knowledge of enterprise management systems (Salesforce) and project management software (Procore) is advantageous.
Ability to understand and interpret legal agreements.
Ability to conform to policies and procedures and familiarity of working within a compliance framework.
Ability to respect confidentiality and sensitivity of information.
Exceptional process management skills; can organize and prioritize an efficient workflow, simplify complex processes, anticipate and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
Ability to maintain composure in all scenarios.
TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
TargetCW - Corporate
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