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Business Systems Analyst (ServiceNow)

TargetCW - Corporate San Francisco, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Business Systems Analyst (ServiceNow)

San Francisco, CA

Pay rate: DOE

4 to 5 month contract

Full-time: Medical/Dental/Vision


As a ServiceNow Business Systems Analyst, you get to embark on a journey of growing our client’s ServiceNow platform by creating and defining how they deliver experiences to their end users. This is a client-facing role that requires strong communication skills and has the ability to build trusting relationships. This role requires strong collaboration to work cross-functionally with the business, Merger & Acquisitions, Program Management, and other parts of the organization.



  • Lead the ServiceNow application access management integration effort to deliver solutions and artifacts
  • Proactively communicate and collaborate with stakeholders and process/application owners on business needs and requirements
  • Develop automation and processes to ensure environments maintain the highest levels of availability, security, and quality
  • Lead analysis and verification of technical requirements for feasibility, comprehensibility, consistency, and adherence to standards.
  • Work across the business to understand unique application and integration requirements
  • Collect, analyze, clarify, and translate business, system, and data requirements into documentation and conceptual designs.
  • Work with the ServiceNow team to deliver solutions across the organization
  • Possess a thorough overall knowledge of the ServiceNow EcoSystem
  • Be an effective analyst, yet also operate with an ITIL mindset
  • Adhere to industry and ServiceNow best practice standards Provide escalation, troubleshooting guidance and direction in the resolution of escalated issues and complex production, application, or system problems
  • Be driven to advance your knowledge of best practices and solutions
  • Support and improve current solutions that solve business challenges and improve processes
  • Identify opportunities to innovate, scale, extend and enhance service delivery where possible



  • 5+ years of functional expertise in ITSM experience
  • 5+ years of ServiceNow Platform experience
  • Expert-level understanding
  • Expert-level understanding of ServiceNow with a concentration on
    • ServiceNow development for CMDB Discovery
    • Incident, Problem, Change – including Service Catalog requests via Portal
    • Event, Operational Intelligence,
    • Service Mapping, Cloud management, and Orchestration f IT
    • Service Catalogs, workflows, processes
    • Integration Hub and Flow Designer
  • Develop and implement core processes including Incident, Problem, Change, Request, Event Mgmt, Config Management collaborating with Process Owners, Business Partners, and Stakeholders
  • Experience integrating third party applications
  • Experience with API and scripting languages. (REST, SOAP, Web Services, JavaScript, UI/UX design, Angular JS, HTML, JSON, JQuery, Structured Query Language (SQL), SSO, SAML)
  • Practical experience with ServiceNow application development (Service Catalog, Server and Client-Side Rules, Client Scripts, UI Actions, UI Pages, etc),
  • Experience in hands-on design, prototyping, development, configurations, testing and other implementation activities
  • A basic understanding of Agile/Scrum project lifecycle management
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience, including both verbal and written communications
  • Bachelor's degree and/or an education/work experience equivalent. Advanced degree would be a plus
  • Minimally, ServiceNow Certified System Administrator (CSA)
  • Additional ServiceNow certs are a plus
  • ITIL working knowledge (ITIL v3+ certifications are ideal)
  • Okta experience is a plus


Please submit your resume for consideration!

TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.



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San Francisco, CA



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