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W2 - Help Desk II (Windows 10/11, Microsoft 365, Apple and Android mobile phone support) - Onsite

Tanson Corp
Madison, WI
Expired: over a month ago Applications are no longer accepted.
  • $20 to $23 Hourly
  • Full-Time
Job Description
Candidates must be willing to work one week on site and one week remote, rotating.
Experience using Microsoft End Point Configuration Manager, Intune a plus.

The State of Wisconsin is looking for (1) Help Desk Support II resources

Top Skills & Years of Experience: Windows 10/11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years
Nice to Have: Cherwell Ticketing, Scripting, and automation, Microsoft Teams, InTune.
Interview Process: Microsoft Teams interview. Video and Audio on.
Duration: Hire through 6/30/24 with extensions.

Local candidates or willing to relocated at candidate's expense. Hybrid work model, candidates will be required to be onsite at least 50%
of the time, rotating bi-weekly.
Onboarding will be on-site first 2 weeks.
Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must to be able to lift computers and other
related equipment up to 40 lbs. Do Not resubmit previous applicants. Ensure that candidates are willing to work on-site bi-weekly.
  • Help desk capabilities with 2-5 years of experience in HelpDesk environment.
  • Candidate relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures.
  • Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected.
  • Excellent customer service skills required.
Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions.
  • Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage tickets assigned in a timely manner.
  • Determine the best solution based on the issue and details provided by the customer.
  • Develop/modifying Knowledge Base documentation.
  • PC deployments, installation of software and assist customers with new devices.
  • Record events and problems and through resolution logs.
Requirements and Skills:
  • 2-5 years experience working in a help desk environment.
  • Proven experience with Microsoft Office, Teams and lnTune services.
  • In-depth knowledge of computer systems and mobile devices.
  • Proven experience as a help desk technician.
  • Ability to diagnose and resolve basic technical issues.
  • Proficient with iOS and Android devices.
  • Detail oriented and maintain confidentiality.
  • Ability to work with minimal supervision.
  • Customer-oriented and patient.
Pay range - $20 to $23 per hour on W2.


Tanson Corp

Madison, WI
53703 USA
View All Tanson Corp Jobs



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