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W2 - Desktop Support IV (Level 3 support & maintenance of workstation S/w & H/w) - Remote within WI
Tanson Corp Madison, WI

W2 - Desktop Support IV (Level 3 support & maintenance of workstation S/w & H/w) - Remote within WI

Tanson Corp
Madison, WI
Expired: over a month ago Applications are no longer accepted.
  • $26 to $30 Hourly
  • Full-Time
Job Description
Company Info
Job Description
Description:
The client is seeking a Desktop Support IV.
Top Required Skills & Years of Experience:

Level 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more preferred)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:

Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Interview Process: Teams Video
Contract Duration: 6/30/24 with possibility of extension
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of
Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
This role will require applicants to participate in level three desktop support; assist in projects as
a technical resource; work on a team of 8 technicians as well as independently; be comfortable
working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be
able to balance work load of incident/service requests and project work. Professional verbal and
written communication skills are a must. This is a remote position (that is subject to change)
that could potentially require occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin no accommodations are possible in
this regard.
The main activities for this role are as follows:

Level 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Pay range - $26 to $30 per hour on W2.

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