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C2C - Tech Support - Desktop, laptop and smart phones troubleshooting, Field Services - Onsite

Tanson Corp
El Segundo, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Description:
What is the specific title of the position? Tech Support - Desktop, Field Services

Work location? Must be local to Los Angeles, CA

Work hours? Monday-Friday, 8 hour shift between 7:00am-10:00pm PST. Shift flexibility is a requirement.

Please provide a summary of the project/initiative that this candidate will be working on? Candidate must be able to provide onsite IT support to more than 90 clinics throughout Los Angeles, CA. Project includes daily operational support, Tier 2 end user device support and the RE-IP of clinics.

Please describe the team the candidate will be working with - how many members? Sr Manager, Supervisor and 20 team members

TOP REQUIREMENTS: Customer Service, Desktop & Field Support skills & experience, technical troubleshooting

*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***

INTERVIEW PROCESS:
How many rounds? 2 max, Webex (video required) 30 min with manager and team lead
How technical will the interviews be? Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability

What are the top 5-10 responsibilities for this position?
Must have a valid driver's license, car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

What software tools/skills are needed to perform these daily responsibilities?
Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

What skills/attributes are a must have?
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
Experience with Android and Apple IOS support
Must be able to lift up to 70 pounds
You will be asked to perform this role in an office setting or other company location

What skills/attributes are nice to have?
2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years' experience Microsoft Software Office Suite
Knowledge of Active Directory, Citrix, Microsoft SCCM

LOCATION: Los Angeles, CA

Tanson Corp

Address

El Segundo, CA
90245 USA

Industry

Technology

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