Tangerine Travel is a full service travel management company based in Bothell, Washington. We are driven by our core belief that supporting and caring for our employees to the greatest extent possible is the key to providing superior service to each and every client.
Tangerine has opportunities for experienced, talented and motivated travel agents to join our corporate team in our corporate department. This full-time position could be fulfilled remotely if you are located out of the state of Washington. If within Washington, 1 day in the Bothell office and the rest remote.
Available Shifts :
Sunday-Thursday (all Pacific Time) 3p-12a or 12p-9p or 1p-10p (negotiable)
Tuesday-Saturday (all Pacific Time) 3p-12a or 12p-9p or 1p-10p (negotiable)
We offer a competitive compensation package w/incentive bonus plan. Also all full time employees have benefits such as medical, dental and vision benefits, generous vacation policy and a 401K plan.
Job Summary : Complete and communicate business travel arrangements by fulfilling air, hotel and other transportation requests and first-class service for every client. Also handle emergency situations for our travelers in a positive and clam manner.
Essential Duties and Responsibilities Include : • Booking air, hotel, rail, car and other transportation reservations. • Providing price quotes for proposed itineraries. • Applying and promoting the acceptance of fares, rates, and suppliers that match clients’ travel program policies, negotiated contracts, and preferred suppliers. • Applying discount programs accordingly. • • Running QC mini-itineraries and arrival/departure manifests. • Seeing air processes through QC and final accounting stages. • Setting exemplary client relations standards by maintaining prompt response times and always communicating professionally and courteously. • Keeping abreast of airline rules, regulations and current affairs and communicating relevant changes accordingly. • Meeting service level goals related to phone and email etiquette, quality, and productivity. • Maintaining client profiles as necessary (including updates to reward program information). • Daily monitoring, sorting and working of GDS queues to maintain quality control. • Participating in team conference calls and meetings as scheduled.
Requirements: • 5+ years corporate travel consultant/agent experience. • EXCEPTIONAL customer service skills. • Proficiency with SABRE GDS. • Knowledge of ticketing procedures for airline, hotel and car rental systems. • General Internet research skills and familiarity with Microsoft Office suite (Word, Excel, Outlook). • Ability to work independently, exercising discretion and judgment. • Ability to manage multiple tasks and changing priorities. • Ability to maintain work volume and quality consistent with peers. • Ability to work under the stress of and meet productivity standards and deadlines. • Ability to work independently in the absence of supervision. • Open-mindedness, flexibility and a team-oriented attitude in welcoming additional duties and responsibilities not specifically outlined herein, as requested.
Telecommuting is allowed and home office setup required for this position.
Job Type: Full-time
- High school or equivalent
- Travel Agent: 5 years