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Medical Call Center Representative

Tampa Bay Hearing and Balance Center Tampa, FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

A full-time Call Agent is needed for a busy otology/neurotology practice. The Call Agent functions under the direction of the Front Office Lead, Practice Administrator, and Physicians.

Typical duties include:

  • Answering incoming calls related to appointment scheduling and general clinical/administrative requests
  • Placing outbound calls to patients and providers in response to electronic scheduling requests
  • Routing calls to appropriate departments
  • Registration of patients and data entry in electronic medical record
  • Verification of insurance eligibility
  • Providing access to portals and education to patients on the use of our practice portals for communicating with our office
  • Demonstrating competency and skills to serve patients of all ages including infant, children, adolescent, adult, and geriatric populations
  • Performing other duties as necessary

Required Minimum Education:
High school degree or equivalency required.

Required Minimum Experience:
Must have a minimum of 2 year of experience working in a medical office setting. Computer experience required. Customer service experience required. Experience working in the ENT specialty is preferred. Experience with AthenaHealth and eClinicalWorks is a plus.

Required Skills:
Must possess an ability to work independently, perform multiple tasks and follow these tasks through to completion, work as a team to accomplish practice goals, and maintain strong organizational skills. Must show initiative, present a positive attitude at all times, be dependable, demonstrate enthusiasm, and have excellent communication and problem-solving skills. Must be able to work quickly and efficiently while maintaining patient comfort and satisfaction. Must work well under pressure and pay attention to detail. Bi-lingual is a plus.

Tampa Bay Hearing and Balance Center

Why Work Here?

Excellent development opportunity.

Our team of nationally recognized, fellowship trained physicians have a combined 75 years of experience in the field of Otology, Neurotology, and Skull Base Surgery. We are passionate about advancing the management and treatment of complex ear disorders and use a combination of novel, leading edge, and traditional approaches to ear health. Our physicians are well known for their patient focused and compassionate approach to medicine and provide patients and their families with the expertise needed and deserved to live a happier and more active life. We serve all ages at the Tampa Bay Hearing and Balance Center. Our services are comprehensive and include: Diagnosis of Ear, Hearing, Balance and Skull-Base Disorders Surgeries of the Ear, Inner Ear, Facial Nerve and Skull-Base Cochlear Implant Surgery, Consulting, Mapping, and Ongoing Care Hearing Assessment, Testing, and Treatment Dizziness, Vertigo, and Imbalance Assessment, Testing, and Treatment Tinnitus Assessment, Testing, and Treatment Implantable Hearing Systems Digital Hearing Aids Audiogram Tympanometry and Acoustic Reflexes Otoacoustic Emissions Auditory Brainstem Response Electrocochleography Vestibular Evoked Myogenic Potentials Videonystagmography/Electronystagmography Vestibular Autorotation Testing

Address

5 Tampa General Circle, Suite 610 Tampa, FL 33606
Tampa, FL
USA

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