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Technical Support Specialist I

Talentuition, LLC
Southfield, MI
  • Expired: October 10, 2022. Applications are no longer accepted.




CLARITYVOICE TECHNICAL SUPPORT SPECIALIST


THEPERSON

Are you adetail-orientated customer advocate who loves to learn and is fulfilled bysolving problems? Do you consider yourself an articulate, concise communicatorwho builds trust and buy-in by exuding empathy for our clients and teammates?If you are a self-driven, persuasive, passionate and a customer-focusedtechnical specialist with a knack for visualizing solutions, then we want totalk to you!

Our ideal TECHNICALSUPPORT SPECIALIST candidate is:

Honest, Patient, Accountable, Open-minded
Approachable - You are high-energy, friendly, and are comfortable with a highvolume of tasks and customer interactions. You are always anticipating customerneeds and enjoy the idea of what's next.
Curious - You're a good listener who wants to peel back the layers of aproblem rather than jumping to conclusions. You feel comfortable askingtargeted questions that will get to the heart of any issue.
Coachable - You're energized by verbal interactions and passionate aboutcontinuous learning and improvement. You're thirsty to learn more about ourproducts and how they work and are unafraid to dive into the tech side of ourcompany.
Adaptable - You're a natural multi-tasker and critical thinker who is comfortablewith different communication styles and the unknown. You like to challenge andsurprise and understand how tech and apps can be skillfully applied to solve abusiness problem.
Professional - You emanate a positive attitude, take pride in your work, andboast excellent written communication skills.
Problem-Solver - You're skilled at troubleshooting problems, identifying thecauses of those problems, and providing innovative solutions.

Our culture values dedicated team players who seek to communicate actions thatimplement solutions. We are looking for someone who believes in smallbusinesses and the impact they have on society, and who enjoys theresponsibility of making daily contributions. Our ideal candidate is willing toacquire deep product knowledge to problem solve and support the rollout ofupgrades and enhancements. You'll fit right in if you love technology, thriveon building relationships, take pride in happy customers, and gain fulfillmentin helping others!

RESPONSIBILITIES

The jobresponsibilities of this Technical Support Specialist position include, but are not limited to:

Receiveinbound support calls and online chat inquiries from customers to answertechnical questions and solve technical issues
Communicate using phone, chat, screen sharing, email, and other technologies
Make outbound calls to customers to resolve issues, conduct customertraining, and follow up on customer requests
Work with external IT, ISPs (internet service providers), or vendors toresolve customer problems while maintaining a positive attitude
Collaborate cross-departmentally to do special projects for customers andaddress complex issues
Work within a ticketing system to document customer interactions and theresolution of issues
Effective working in a virtual working environment
Suggest solutions that our products provide to anticipate customer needs
Ensure customer delight by getting to the root of any issue quickly andfollowing up to make sure the problem is resolved



Requirements

QUALIFICATIONS

Required
Experience working with Cloud-based software
1+ years experience working in technical support in a contact/call center oroffice environment

Preferred
SaaS product support experience
B2B Technical/Software Support experience
Basic knowledge of VoIP, networking, routers, and modems

WORKSITE
The Technical Support Specialist position is fully remote withcompany-sponsored visits to our Michigan headquarters.
Every team member has the option to work in our Southfield, Michigan office whenthey believe it beneficial to do so


Benefits

THECOMPANY - Clarity Voice

Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and ourdedicated team is the reason behind our success.
We offer profit-sharing bonuses, a 401K matching program, medical, dental, andvision plans, and many other benefits. We value a work-life balance and supportflexible work schedules, telecommuting, and offer a generous paid time offpackage. Our professional development program helps our employees advance theirskills and grow their careers. We provide coaching, mentoring, and trainingevents to help them realize their greatest potential.

We're not allwork and no play though - we celebrate birthdays, life events, and professionalaccomplishments, and are always open for new ideas to engage with each other.We have quarterly state of the company meetings to keep everyone abreast of newupcoming initiatives, customers, and ideas as well as congratulate team membersfor their contributions and inform them of organizational accomplishments. Wealso conduct engagement multiplier surveys to ensure our team members have avoice, YOU suggest and WE listen. We encourage a collaborative teamenvironment.

To encouragecareer growth, we have instituted a Badge program and have a knowledge-basedcompany wiki to help us stay on the leading edge of technology. We utilizeSlack to communicate in the remote environment, so our team never feels alone,and we love supporting a positive, collaborative working environment.

At ClarityVoice, we are passionate about serving our customers and doing the right thing.We're a values-based company where culture is everything. We value eachindividual for their unique character traits and believe our culture is definedby the people who are part of it. The Clarity team is bound by a Code of Valuesand supports the company's vision of becoming the most respected, most referredcloud phone company in North America.

WHYClarity Voice?

Clarity Voice stands out because of our culture and core values:
Dedicated - Do whatever is needed to get it done, finding satisfaction inyour accomplishments
Continuous Improvement - Be willing to evaluate and seek to be better
Serve Before Gain - Assist without expecting a return on your personalinvestment
Do the Right Thing - Apply the Golden Rule, even when no one is around to seeit
Humbly Confident - Be self-assured but know when to ask for help
Seek to Understand - Appreciate another's perspective before sharing your own


DIVERSITYAND INCLUSION

As anorganization and group of talented team members, we embrace our differences asstrengths. We have a zero-tolerance policy for any type of bullying,harassment, or discrimination of any kind to any person. We promote aninclusive culture of trust, respect, transparency, and collaboration enrichedby our differences in gender, age, ethnicity, personal preferences,disabilities, and lifestyles.

We're acollaborative team of smart, bright people who are humbly confident, passionateabout solving problems and like to share our knowledge. If you're interested inprogressing your career at a company that rewards quality work over quantityand genuinely cares about you and your future, apply now, we would love tolearn more about you!

Salary:$18 - $27.50/hour

Benefits:Medical, dental and vision plans; 401k matching program; paid time off, profitsharing, short and long-term disability, and life insurance to name a few.

EqualOpportunity/Affirmative Action employer. All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, national origin,disability, or protected veteran status.

We lookforward to hearing from you!


Talentuition, LLC

Address

Southfield, MI
48076 USA

Industry

Technology