The Senior Customer Service Representative is a key contact for our viewership and is responsible for the customer care of our sustaining members. The Senior Customer Service Representative is expected to provide exemplary customer service to sustaining members, maintaining relationships, responding to calls, letters and resolving issues to retain these ongoing members. Additional responsibilities include:
Maintain and improve retention of sustainer members through high level customer service;
Contact sustainers to update credit card information;
Address customer concerns, repair relationships as needed;
Identify issues that require escalation;
Communicate effectively with internal departments;
Research information in customer database;
Perform data entry tasks to maintain customer database;
To qualify, candidates must have at least two years of experience in customer service and strong knowledge of Excel; exemplary phone manner; excellent oral and written communication skills; computer proficiency including data entry (numerical/financial is preferred). Applicants must be detail-oriented and able to work as part of a team. Candidates with a BA/BS in business or a related field, or equivalent work experience are preferred as are candidates with nonprofit and/or fundraising databases.
At least two years of experience in customer service;
strong knowledge of Excel; exemplary phone manner; excellent oral and written communication skills; computer proficiency.
This is a Temp to Perm Opportunity.