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Client Support Specialist

Talenthub Worldwide Newark, NJ
  • Expired: 27 days ago. Applications are no longer accepted.

Our Client is looking for a Client Support Specialist to support their Client Success and Operations team and provide best in class account support for their fast-growing client base. This is a contract position.

Responsibilities:

  • Execute post-sale client launches and integrations
  • Act as internal administrator for large accounts, managing user lists
  • Manage tickets for client issues, partnering with Customer Care and Operations teams for resolution
  • Leverage our content management system and other internal tools to build catalog pages and update our website
  • Prepare/Maintain various spreadsheets for reporting purposes
  • Regular reviews of existing process for ongoing optimization
  • Track customer feedback and stay abreast of the industry news and technologies
  • General support for special projects as needed

Qualifications:

  • 3+ years of account management, client success, sales operations, or customer service
  • Comfortable with and find opportunity in ambiguity
  • Outstanding work ethic and organizational skills
  • Extremely detail oriented
  • Demonstrated initiative and creativity
  • Strong Excel skills are a must (Pivot Tables, V-Look Up, etc.)
  • Basic HTML skills
  • Basic Salesforce experience
  • Willingness and curiosity to self-teach yourself new internal tools and to flex into additional roles as needed with our growing team
  • SQL experience

Talenthub Worldwide

Address

Newark, NJ
USA

Website