CLIENT SERVICES REPRESENTATIVE
Pension Company located in midtown seeks a Client Services Representative for an immediate permanent position. This position is in the call center that handles and processes benefits requests, etc. for their clients.
Shifts for this position range from 8:30 a.m. to 8 p.m. for a 7 hour work day - with 1 hour for lunch.
Hiring salary range - up to $45-50K
The Client Services Representative is responsible for providing information, service and assistance related to Pension and Health & Welfare plans in a call center environment taking inbound calls and working on cases. The position is responsible for special tasks and projects as they are assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service assistance for situations regarding Pension and Health & Welfare plans. Responsible for maintaining high standards of quality in these interactions/transactions.
Maintains productivity standards and contributes to team efficiency. Routinely suggests opportunities for improvement and supports the execution of such improvements.
Accepts benefit plan inquiries from plan participants, retirees and beneficiaries as well as from other company and personnel; resolves most questions and problems; refers only the most complex issues to a more senior member of the department; utilizes system(s) and other department resources to obtain necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals
Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, correction, or other actions on the system are documented and records maintained
Responds to web mail inquiries within delegated authority
Initiates changes, corrections, or other actions in the system(s) within delegated authority
Prepares reports and other similar documents; ensures that information is fully researched and accurate
Develops effective working relationships with customers whether it be an external customer or an employee from another location or functional area
Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff
Maintains effective working relationships with both internal and external clients
Strong knowledge of Microsoft Excel and Word
Strong computer skills
Excellent communication (both verbal and written), interpersonal, and organizational skills
Proven ability in judgment and handling angry/irate customers
Ability to expeditiously process quality transactions and provide follow-up as necessary
Ability to work as a team member and achieve team goals in a "client-focused" environment
Knowledge of organizational structures and functional responsibilities of an office.
Experience with Pension and Health & Welfare benefits plans
EDUCATION and/or EXPERIENCE
AA or AS or a combination of education and experience
Two or more years' experience in a call center environment
Spanish is a plus
Please submit your resume for immediate consideration.