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French Bilingual Customer Service Associate - 10954

TalentZok San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.

Promotions Associate (French Bilingual) - TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we’ve got the right team for you! In this role, you’re responsible for the duties listed below.

Immediate opening for a Promotions Associate (French Bilingual) in San Diego, CA who possesses:

  • French-Canadian/French Speaking
  • Customer Service or Admin Experience

Email resumes to sdinfo@talentzok.com or call 858.800.3050

FULL DESCRIPTION: Support the Promotions Department in a variety of capacities to contribute to the success and streamlining of OEM Promotion operations. Associate must demonstrate a broad range of customer service and administrative skills in order to provide an excellent experience for members, auto dealers, and the manufacturers of selected promotional vehicles. Associate duties will range from extensive phone work to detail oriented document processing. Company will conduct special promotion events during the year. During the limited periods of non-promotional related work, Associates will assist other departments such as MAG, COMP, BIS, Operations, and Call Center with project work.

The selected candidate will further possess:

  • High school diploma or GED. Call center and office experience is required.
  • Strong customer service skills
  • Strong phone skills
  • French Canadian bilingual
  • Detailed oriented
  • Independent self-starter with ability to prioritize workload
  • Organized with excellent follow through skills
  • Flexible with high degree of initiative
  • Positive attitude and team player
  • Service oriented with excellent interpersonal skills
  • MS Word, Excel, and Outlook essential
  • Accurate and efficient data entry skills
  • High ethical standards
  • Ability to make judgment calls based on company and department rules, guidelines and standards
  • Ability to multi-task and handle many different situations at one time under pressure
  • Ability to solve practical problems. Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

The selected candidate will be responsible for the following:

  • Train participating dealers on promotion processes and procedures.
  • Answer incoming member and dealer promotion calls in a friendly, professional manner providing complete and accurate information for both French Canadian and English-speaking members/dealers.
  • Conduct outbound calls to both members and dealers in order to inform or obtain required information regarding promotions for both French Canadian and English-speaking members/dealers.
  • Conduct post-purchase promotional surveys with members.
  • If member or dealer issues arise, assist with diplomacy in order to resolve the situation per company guidelines.
  • Process incoming documents from members and dealers with a high degree of accuracy.
  • Complete Price Verifications for Member transactions.
  • Maintain detailed records of Dealer and Member communications in database.
  • Attend department meetings and trainings.
  • Assist with closing all aspects of the promotion following the conclusion of an event including, but not limited to obtaining paperwork from dealers and members.
  • Work with other departments within the company that may impact any special event.
  • Other administrative functions and assignments as assigned by management.

For immediate and confidential consideration, please email your resume to sdinfo@TalentZok.com or call 858.800.3050

More information can be found at www.TalentZok.com

TalentZok

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.

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San Diego, CA
USA

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