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Customer Service Representative - 10905

TalentZok Carson, CA
  • Expired: 2 days ago. Applications are no longer accepted.

Customer Service Representative – TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we’ve got the right team for you! In this role, you’re responsible for the duties listed below.

Immediate opening for a Customer Service Representative in Carson, CA who possesses:

  • 1+ years of customer service experience
  • 1+ year of invoicing/billing
  • Must have experience using Microsoft software’s

Email resumes to mpalma@talentzok.com or call 858.427.0687


FULL DESCRIPTION:

The selected candidate will further possess:

  • Proven customer support experience and references required
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Positive Attitude and willing to learn
  • Attention to Detail
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

The selected candidate will be responsible for the following:

  • Resolve product or service problems by clarifying the customer's complaint or issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Processing customer adjustments accurately and according to company policies
  • Process sales orders to invoices accurately and efficiently
  • Manage large amounts of incoming calls in a timely manner
  • Professional and effective communication through email, in person, and phone conversations
  • Handle complaints professionally and provide appropriate solutions and alternatives in a timely manner
  • Keep accurate records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone and email
  • Use telephones to reach out to customers and verify requested information
  • Greet customers warmly and ascertain problem or reason for calling
  • Accurately enter orders, check inventory quantity, provide freight quotes, and request for necessary payments
  • Coordinate with warehouse and shipping for timely release of orders

For immediate and confidential consideration, please email mpalma@talentzok.com or call 858.427.0687

More information can be found at www.talentzok.com

TalentZok

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.

Address

Carson, CA
USA

Website