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Customer Service Representative | ASAP START | $15 - $16 - 14084

TalentZok Reno, NV

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Member Advocate Call Center Rep - TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Member Advocate Call Center Rep for our client, an 'essential business', located in Reno, NV who possess:

  • Customer Service experience
  • Proficient Computer Skills (including typing 35+ WPM & familiar with Microsoft Office)
  • Flexible to work one day each weekend

Email your resumes to sdinfo@talentzok.com or call 858.800.3050

FULL DESCRIPTION: The Member Advocate I is Temp-to-Hire role that will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.

The selected candidate will further possess:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Superior written and verbal communication skills
  • Positive Attitude
  • Solid work ethic
  • Proficient in MS Office (Word, Excel and Outlook)
  • Ability to learn quickly
  • Excellent Comprehension skills
  • Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above
  • Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

The selected candidate will be responsible for:

  • Handles both incoming and outgoing calls in a Contact center environment
  • Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management
  • Establishes positive rapport with members
  • Maintains detailed records of Dealer and Member communications in database and/or shared systems as required
  • Proficient in working various ancillary projects Continually reviews informational material
  • Clearly communicates all Auto Programs including Promotions and Special Offers to members
  • May conduct trainings to dealers on promotions and special offers
  • May conduct post-purchase promotions surveys with members
  • Adheres to all established policies and procedures
  • May be required to work Contact Center Filter
  • Other duties as assigned

For immediate and confidential consideration, please email your resume to sdinfo@talentzok.com call 858.800.3050

More information can be found at www.TalentZok.com

Company Description
IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together.

THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own.

THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right.

THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.

TalentZok

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.

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Reno, NV
USA

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Business

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