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Customer Service Rep (Call-Center / $13.50/hr) - 10541

TalentZok La Jolla, CA
  • Expired: 1 day ago. Applications are no longer accepted.

Customer Service Rep (Call-Center / $13.50/hr) - TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we’ve got the right team for you! In this role, you’re responsible for the duties listed below.

Immediate opening for a Customer Service Rep in La Jolla, CA who possesses:

  • 1 – 3 months related call-center experience or customer service experience!! Call center experience is NOT required for this role. (this is a scripted inbound phone call environment so bring your personality to make it come to life!)
  • Data Entry Experience or good computer skills & Must be able to type 35 WPM
  • Someone with positive, eager, happy go lucky attitude and enthusiastic outlook!
  • Great attendance record, GREAT vocabulary and excellent verbal & written communicator

Email resumes to sdinfo@TalentZok.com or call 858.800.3050

FULL DESCRIPTION:

To provide a positive experience for the member every time. Ensure requests are processed accurately and in a timely manner with appropriate follow through; be a responsive team member to meet and/or exceed all objectives; use good judgment to achieve departmental/operational objectives.

The selected candidate will further possess:

  • Superior written and verbal communication skills
  • Winning Attitude
  • Solid work ethic
  • Familiar with basic Windows MS Word
  • Ability to learn quickly
  • Excellent Comprehension skills
  • Quality Monitors scores must meet the min. standards of 95% or above
  • Must type a minimum of 35 wpm
  • Maintain an excellent Attendance & Punctuality record
  • Ability to manage own Sick and Vacation Bank (Must stay within the allotted time accrued per company policy)

The select candidate will be responsible for the following:

  • Handle incoming calls promptly with tact and courtesy
  • Establish positive rapport with members
  • Demonstrate high level of Customer Service skills and professionalism with members/employees/management
  • Resolve member complaints (MIRFs) accurately and timely with proper follow through
  • Record information accurately in Call Center's database and/or shared systems as required
  • Proficient in working Dialer, Watch Dog, Failed Faxes, Failed Emails and voicemails
  • Must follow management directives/procedures
  • Review informational material provided to improve knowledge of related industry
  • Be safety conscious in work habits and environment
  • Adhere to established policies and procedures
  • Complete special projects and assignments as required
  • Knowledgeable in all workgroups
  • Ability to maintain a Positive; confident & optimistic attitude
  • Proficient in working Call Center Filter (MAG)
  • Meets Dept. performance metrics (including successful ability to successfully overcome member objections)
  • Excellent comprehension of all “Auto Programs”, OEM (Mfg.) Promotions & Special Offers

For immediate and confidential consideration, please email your resume to sdinfo@TalentZok.com or call 858.800.3050

More information can be found at www.TalentZok.com

TalentZok

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater San Diego area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.

Address

La Jolla, CA
USA

Website