Sr. IT Support Technician

Our client is a growing company that values your skills, training, and ideas and believe that people are the greatest asset. They provide a path to keep growing your career. They strive to foster an environment that's welcoming, diverse, respectful, and inclusive.

Our client is looking for a Senior IT Technician to function as a Helpdesk Coordinator and Site Lead with one direct report. 

Collect information for various reports (ticketing, classrooms, compliance)

• Support student onboarding by validating student network access
  
• Ensure all requirements are met by the student while in processing to allow for network access
  
• Provide direct, indirect, logical, and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
  
• Troubleshooting devices when faults are encountered
  
• Document all faults encountered and remediation of faults
  
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
  
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
  
• Patch and keep machines updated with the most up-to-date patches
  
• Resolve escalated issues of higher difficulty
  
• Train, coach or assist less experienced team members
  
• Other duties as assigned
  

• SECURITY+
  
• Written and verbal communication skill, to include presentation development to senior ranking government officials
  
• B.S or B.A Degree or 10 years DoD IT experience 
  
• Minimum of an interim Secret clearance
  
• 4-6 years of experience 
  

Our client is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Our client is a proud Equal Opportunity Employer! (M/F/Disability/Vets)