Job Title: Customer Service Specialist
Location: Position will be remote initially. Candidates should be commutable to White Plains, NY.
Duration: 3 months
Execute and process routine and complex administrative functions, which involve data entry, checking numerous items for completeness and accuracy, and following up by telephone and email for missing information. The function requires exercising individual judgment based on knowledge of related procedures.
Provide service to Administrators, Applicants and Underwriting team members by responding to inquiries and proactively following up on outstanding requirements to minimize application processing time.
Establish high quality customer relationships using informational resources and technical knowledge to respond to external and internal inquiries.
Proven customer service skills - ability to assess customer needs and fulfill in a timely manner.
Excellent oral and written communication skills (telephone, email, letter writing) enabling employee to relay information to internal and external customers accurately and with confidence.
Prepares routine reports for various Administrators utilizing Business Object Reporting System.
Experienced in successfully handling multiple tasks and high volumes of work under strict time deadlines and pressure.
Strong computer skills and computer usage knowledge; particularly Excel.
Ability to work in a paperless workflow environment.
Attention to detail and strong organizational skills.
Ability to prioritize and multi-task.
Knowledge of GMAD, related insurance experience, or experience dealing with confidential data is a plus.
Bachelor Degree with 2 - 4 years’ experience