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Customer Service Representative

TalentOptions Vancouver ,WA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

This position is intended the temporary permanent based on performance.
Purpose of Position
•    Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments
for sales and service using iRIS (Rentokil Information System)
•    Work with sales representatives and service specialists maintain accurate customer records, monitor account receivables and process accurate payroll information. 
•    Perform general clerical duties as assigned.

Required Function 2:
Primary or Key Responsibilities
•    Perform this job successfully, an individual must be able perform each essential duty satisfactorily.
•    The requirements listed below are representative of the knowledge, skill, and/or ability required.
•    Responsibilities and essential job functions include but are not limited the following:
•    Have positive communication skills and manners with customers.
•    Maintain customer satisfaction.
•    Handle confidential customer and colleague information.
•    Confirm; schedule; and reschedule services for the customer.
•    Set sales appointments for new customers and for current customers for new services.
•    When necessary, contact sales/service colleagues respond immediate customer concerns.
•    Answer simple billing questions.
•    Possess excellent listening skills.
•    Able follow company policies, practices, and procedures.
•    Able type 40 words per minute.
•    Use iRIS maintain customer information.
•    Maintain knowledge of the company’s computer systems.
•    Be flexible in regards scheduling needs.
•    Be punctual for scheduled arrival, departure, and break times.
•    Be able work the required days and hours for the position, which is integral the success of
•    the role, and may include mandatory overtime due business and staffing needs, especially during the peak seasons of the business.

Required Function 3:
Competencies:
Service
•    Passionate about delivering excellent service every customer.
•    Keep promises.
•    What they say they will delight customers and achieve our goals every day.
•    Understand the customer better than anyone.
•    Ensure all activities and decisions make life better for customers.

Relationships
•    Value productive, long lasting relationships with our colleagues and customers.
•    Communicate well.
•    Keep colleagues and customers informed about changes that affect them.
•    Listen people’s needs and concerns, and act on what is concerned.
•    Honest, focused and straightforward in conversations.

Teamwork
•    Work together deliver great results.
•    Support colleagues.
•    Treat colleagues with respect and recognize everyone has an important contribution to make.
•    Trust colleagues take ownership of and effectively manage customer relationships.
•    Make sure colleagues have the support, tools and training their job well.

Required Function 4:
Education
High School Diploma or Equivalent

Experience
0-1 years of experience as a customer service representative or possess a customer service background

TalentOptions

Address

Vancouver, WA
98660 USA