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Field Support Technician

TalentBridge Ballwin, MO
  • Posted: over a month ago
  • Other

A Field Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Essential Responsibilities

  • Respond to all support tickets regarding IT and medical equipment related issues and serve as point of contact for the issues through resolution or escalation
  • Configure PC's and laptops, problem ticket resolution and track problems using Manage Engine Service Desk Plus
  • Install, repair, and conduct preventative maintenance on computers, hardware, and peripheral components like disk drives, printers, keyboard and monitors
  • Install and/or troubleshoot software packages such as networking components, operating systems, and office applications
  • Integrate and test activities by migrating applications from development to operation environment
  • Coordinate with the network services and information systems groups
  • Connect users to networks
  • Clearly communicate technical solutions in a user friendly professional manner; providing one-on-one coaching as needed
  • Provide accurate information on IT products or services
  • Diagnose and resolve incidents using documented procedures to perform responsibilities, including follow-up and update internal end user status and information
  • Development and support of knowledge and abilities for the team
  • Travel to other facilities, when deemed necessary by IT management.
  • Other duties may be assigned as required by IT management.

Education, Skills and/or Experience

  • Associate's degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred; or the equivalent work experience
  • Minimum of 3-5 years IT experience in service desk/technician function
  • Good understanding of computer systems and other tech products such as medical equipment, Decryption, EMR Data Center, Windows 7 and above and Active Directory
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Ability to work weekends
  • Commitment to work over 40 hours to meet the needs of the business
  • The technician must be organized, self-motivated, fast paced, able to adapt to change quickly as well as be able to respond to end user's needs quickly or find the right person to do so
  • Exceptional verbal and written communication
  • Project management skills
  • Ability to interact with users from all levels and areas of the company
  • Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by the organization. An appropriate candidate will ensure the end user is treated with a high level of professionalism and courtesy regardless of position within the organization

TalentBridge

Address

Ballwin, MO
63011 USA

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