- Participate in and support customer service department goals
- Efficiently handle a variety of customer inquiries regarding home mortgages
- Become a subject matter expert of mortgage banking processes, procedures, and internal/ external resources
- Actively identify, develop and execute best practices to better service their internal and external customer
- Possess strong knowledge of all client services to meet the needs of customers
- Minimize call escalations by gaining customer's trust and confidence
- Prioritize quality and efficiency in resolving customer issues.