Skip to Main Content
← Back to Jobs

Loan Officer Assistant II

Talent Spark LLC Lynnwood, WA
  • Posted: 25 days ago
  • Other

The Loan Officer Assistant II plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform the Lead to Contract and/or Contract to Close duties. Mortgage experience is a must.

Essential Functions

Lead to Contract duties:

  • Assist originator in appointment setting with prospective and new applicants.
  • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
  • Set and confirm appointments for originator and manage calendar.
  • Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.
  • Assist the originator with obtaining an accurate and thorough 1003.
  • Analyze customer’s credit and financial scenario and determining appropriate loan product(s).
  • Run credit on loans assigned to an originator
  • Run AUS findings and prepare the Initial Fee Worksheet.
  • Pull and prep web applications and other duties; including updating credit reports and AUS findings.
  • Request status updates from pre-approved clients and referral sources (weekly TBD calls).
  • Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
  • Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
  • Manage monthly compliance-approved email marketing to realtors.

Contract to Close duties:

  • Monitor key dates related to loan transactions and respond accordingly.
  • Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
  • Manage assigned originator's database; tracking active loan(s) and entering data as needed.
  • Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
  • Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
  • Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
  • Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
  • Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
  • Provide any necessary assistance through production and underwriting process.
  • Provide status updates to referral sources on active loans, subject to companies policies on Consumer Privacy and Safeguarding of Information.
  • Answer customer inquiries related to active loan, and/or loan application status.

Additional common duties:

  • Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in companies SAFE Act and Consumer Privacy/Safeguarding in Information policies.
  • Pricing loan in accordance with companies policies and communicating fees to operations team.
  • Quoting rates and making commitments regarding locking to customer.
  • Maintain referral source relationships through quick response time and excellent custom service.
  • Prepare and send thank you cards to referral sources and new clients.
  • Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
  • Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
  • Discuss product features with customer.
  • Perform other duties as assigned.
  • Per company company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

Qualifications

  • High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
  • Active MLO licensing required.
  • Ability to manage multiple priorities; strong detail orientation and highly organized.
  • Works with a strong sense of urgency and responsiveness.
  • Passionate about delivering excellence in customer service.
  • Demonstrated patience and professionalism when interacting with both internal and external customers.
  • Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
  • Strong verbal and written communication skills. Basic math skills.
  • Ethical, with a commitment to company values.

Supervision

  • No direct or indirect reports.
  • Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.
  • Travel: 0%

Requirements

  • Physical: Work is primarily sedentary; mobility in an office setting.
  • Manual Dexterity: Frequent use of computer keyboard and mouse.
  • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
  • Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Company offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

9IG20Gao3j

Talent Spark LLC

Address

Lynnwood, WA
98046 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.