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Support Coordinator

Talent Burst Chicago, IL
  • Posted: 11 days ago
  • $18 Hourly
  • Full-Time
  • Benefits: Medical

Are you looking for an opportunity to contribute to a highly talented and hard working team?

PRM, a TalentBurst company is an early-stage startup building a world-class platform that connects people looking for flexible shift opportunities with businesses who need an extra set of hands at any time.

We’re looking for a multitasking, solution-oriented, and motivated Support Coordinator who's looking to actively participate in a hyper-growth Support department. Today, we service following industries: hospitality, food production, and custodial services. You will be on the front lines engaging with users through digital and phone channels bringing support tickets to resolution.

As a Support Coordinator:

  • You'll work from our office within a key client's worksite
  • You'll monitor and respond to inbound texts and emails from workers and business partners
  • You'll use an empathetic and problem-solving tone in all communications
  • You'll keep track of issues to help identify trends and potential product needs
  • You'll ensure all communications receive a timely and thorough reply
  • You'll thoroughly document and optimize processes as our business grows

To be a Support Coordinator, you need:

  • 1+ years of experience in staffing, placement, recruiting, administrative, customer service, support, or related roles
  • Excellent interpersonal & communication skills (written & oral)
  • Self-starter attitude with an interest in learning and improving on the status quo
  • Ability to manage your time effectively and autonomously
  • Familiarity with data entry and basic data analysis
  • Flexibility and a willingness to grow alongside a new business as we develop tech and processes
  • Habilidad de hablar/escribir Español es beneficioso

Opportunity:

  • Full-Time: 3pm - 11pm, M-F
  • Full-Time [Overnight]: 11pm - 7am, M-F
  • Part-Time: 8am - 4pm, Sat, Sun

Talent Burst

Address

661 W Lake St
Chicago, IL
USA

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