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HVAC Service Technician

Talent Bond Recruiting Inc. Bloomington, IL
  • Posted: over a month ago
  • $60,000 to $65,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

1. Job Info:

Talent Bond Recruiting has been tasked with the responsibility to fulfill an exciting position with Dectron Inc.. The position and company info are listed below:

  • Position: HVAC Service Technician (full-time, permanent)
  • Reports To: Regional Service Manager
  • Department: Service / Customer Support
  • Location: Bloomington, Illinois, USA

2. About the Client:

Dectron Inc. is a global manufacturer of semi-custom HVAC products and a market leader across North America. They are dedicated to offering their customers the most reliable, technologically advanced and energy efficient products the industry has ever seen, and they combine that with a revolutionary internet-based remote monitoring technology. Subsidiary of Madison Industries (www.madison.net), one of the largest privately-owned companies in the world with 100+ companies in more than 30 countries, they are rapidly expanding and growing their Service department.

Some of their clients include Bellagio in Las Vegas, Cirque Du Soleil, Golds Gym fitness chain, LA Fitness chain, Marriott Group of Hotels, Hilton Group of Hotels, Holiday Inn Group, NASA, TESLA, etc. The company's Service department headcount grew by 200% in 2018 and is projected to grow by 200% again in 2019. Their Service department’s vision is “To Become #1 Dehumidifier Service Company in North America."

3. Essential Functions:

The HVAC Service Technician will be the company’s expert in-charge on the job-site, responsible for performing Start-up / Repair work / Preventive Maintenance on world class indoor pool HVAC equipment. The Service Technician will be in-charge of job sites in his/her territory.

4. Responsibilities and Duties:

Technical Duties:

  • Validate / update the end user contact information on file upon arrival at the job-site
  • Conduct on-site HVAC equipment Start-up / repair work / Preventative Maintenance
  • Inspect the equipment and make minor changes as required
  • Prepare Start-up Report document for submission to the manufacturer, external sales representative company and the installing contractor
  • Collect HVAC equipment operational and site data, photograph the installation site and equipment, and document them using a collaborative mobile application provided by the company
  • Provide training to the on-site maintenance personnel
  • Support to customers via telephone one week in a month
  • Provide remote troubleshooting service on the equipment during non-site hours, when required
  • Communicate and seek support from Service Managers to obtain technical advice and resolve challenges on job-site

Non-technical Duties:

  • Demonstrate a professional attitude while keeping the company's interests in mind
  • Document risks and issues proactively from job-site and expedite resolution to mitigate warranty and repair work either independently or by coordinating with the Service Manager
  • Establish and maintain effective working relationships with stakeholders on the job-site (end user, engineers, installing contractors, etc.)
  • Obtain end user feedback on the customer service experience upon assignment completion
  • Participate in monthly review meetings and provide feedback from the field for continuous improvement

5. Knowledge, Skills and Abilities:

  • Must have broad spectrum of knowledge in commercial HVAC, energy recovery, and heat transfer products
  • Demonstrated skills in electrical controls will be preferred
  • Must enjoy working with electro-mechanical components and controls
  • Ability to use basic hand tools
  • Ability to travel on overnight trips on a regular basis
  • Ability to accept assignments on notice as short as 1-2 weeks and work within strict deadlines
  • Ability to travel between US / Canada for training
  • Ability and willingness to learn and develop new skills, processes, and concepts for career development within the company
  • Able to juggle multiple priorities at same time without being overwhelmed
  • Can innovate solutions to problems and present feasible alternatives in the face of obstacles
  • Knowledge of computer applications: Microsoft Office, Outlook, Internet, and any ERP program
  • Has excellent communication skills – both written, verbal and presenting to senior leadership
  • Demonstrates the ability to work as part of a multidisciplinary team locally and remotely

6. Qualifications:

  • Diploma in HVAC or HRAC Technology / Diploma in Mechanical or Electrical Engineering / Diploma in Building Systems Engineering
  • Min. 2 yrs. of HVAC and Control Systems experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
  • 1-2 years of related design, production, or service experience will be advantageous, but not necessary
  • Must have a valid Air Conditioning & Refrigerant recovery certificate/license
  • Gas certificate/license will be preferred, but not necessary
  • Must have a valid driver's license and a clean abstract

7. Physical Requirements:

Ability to regularly sit, stand, use hands to touch, feel, or transport documents and/or product

8. Travel Required: within a 300 mile radius from Lincoln, Illinois, USA

9. Benefits & Perks:

  • Fully work-from-home opportunity
  • Salaried, full-time, permanent and very stable position
  • Top pay in the industry
  • Employer paid excellent health and dental benefits
  • Paid 3 weeks’ vacation
  • Workman's Compensation
  • Internet reimbursement for work-from-home ($30/month)
  • Work-from-home when site work is not available
  • All major/specialty tools supplied
  • Company supplied Cell phone, Desk phone, Laptop, Monitor Screen for work-from-home
  • Company supplied field and office uniforms, including safety shoes and winter jackets
  • Company-arranged business travel (no out of pocket expenses)
  • Eligible for monthly reward program for outstanding performer of the month
  • Eligible for cash bonus for every successful referral hired

Talent Bond Recruiting Inc.

Why Work Here?

Top Pay in industry, Fun & Friendly, Multiple opportunities for growth, 3 weeks paid vacation per year

Address

Bloomington, Illinois, USA
Bloomington, IL
USA

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