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Remote Medicare Sales Associate

Tailored Management
Columbus, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Seeking eager candidates for a global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader. Interviews are starting quickly - apply today! 

Sales (IC) Associate Representative – Click To Chat

Address: 100% remote
Hours: Must be available to work 8 hours daily: 7 days a week 7:00am to 10:00pm CST with a possible rotating schedule. 40-hour work week, no overtime needed
Pay: $23.00/hour paid every Friday + commission paid monthly (see bottom of job description for commission structure)
Contract Length: ASAP to 12/09/2022 (AEP season only, could lead to other opportunities)
License requirement: Life and Health Insurance License in your residential state

Duties:

  • Responsible for generating new membership into a *** Medicare Plan on the merits and benefits of the Plans, including provisions of care and how they address the needs of Medicare beneficiaries.
  • You will develop leads through the *** Medicare website “Click to Chat” feature, inbound calls and outbound calls including enrolling customers directly over the phone. 
  • You may also be required to follow-up with customers who have requested information online and require follow-up through e-mail or the telephone. 
  • This role will adhere to the Federal and State regulations governing the representation and sale of Medicare Advantage and Medicare Supplemental and Prescription Drug Plans.

Schedule Notes:

  • Agents must be available to work 8 hours daily: 7 days a week 7:00am to 10:00pm Central time zone with a possible rotating schedule. 
  • Training will be 8 hours per day Monday-Friday within Central time zone. 
  • Candidates must be available for the week of Thanksgiving including November 25, 2022. 
  • Due to the nature of the job role, candidates will not be granted more than 2 consecutive scheduled days off. 

Here’s a little more about what you’ll do:

  • Respond timely to “Click to Chat” requests from online customers with the goal of enrolling telephonically once customer confirms eligibility and  after presenting all benefits and services of the appropriate plan.
  • Manage a book of leads, which includes following up with customers via e-mail and conducting outbound calls to unsold leads in order to convert them to sales.
  • Enter and track all leads in the *** Medicare contact management system and follow up on those leads in a timely manner, providing accurate dispositions of leads with follow-up information.
  • Participate in assigned sales team events and special projects, including out-bound calls to supplied leads.
  • Provide feedback and guidance on market changes, marketing campaigns, plan operations, and delivery system issues.
  • Respond timely to live web chats from customers to answer questions and enroll in one of our Medicare plans
  • Communicate clearly and professionally with all customers and capture accurate data within CRM tool
  • Other duties as assigned.

Skills:
 

  • Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift. Standard shifts are anywhere between 7:00am and 10:00pm central time and are subject to change based on staffing needs.
  • Excellent customer focus, computer, and phone skills to create rapport digitally, express complex medical services and adhere to strict call scripting, policy and procedures.
  • Excellent oral, written and presentation skills with emphasis on digital chat. Outstanding listening skills and the ability to probe, then link features of the plan to customer needs.
  • Must possess solid time management skills and the ability to prioritize assignments in order to maximize sales opportunities.
  • Ability to exercise independent judgment within established company guidelines.
  • Must possess strong attention to detail and excellent computer skills.
  • Proficiency in MS Office Suite with excellent Word skills required; proprietary contact management system (Salesforce) experience preferred.
  • 2+ years successful direct to consumer sales experience preferred
  • Experience interacting with the senior population preferred
  • Experience in developing self-generated business preferred
  • Life and Health Insurance license for the state you reside in.
  • Strong phone and written communication skills required to connect with customers over chat and email
  • A desire to create a positive, engaging customer experience
  • Ability to balance multiple priorities and effectively manage change as needed
  • The drive to exceed sales goals in a fast-paced, metric driven environment
  • Tech savvy with computer proficiency and accurate data entry skills required
  • Bilingual candidates are encouraged to apply
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana card accepted)

 
Commission Structure:
 
Employee will be selling Medicare Advantage (MAPD) and Prescription Drug (PDP) plan enrollments focusing on new customers across all *** (CHS) markets.
 
MAPD Enrollments:
Employer agrees to pay Employee at a commission rate of $100.00 per MAPD sale upon enrollment. Employer agrees to pay Employee an additional $25.00 per enrollment for all enrollments lasting beyond a 3-month disenrollment window. Payment per enrollment will be calculated according to the following format:

  • $100.00 - Payable upon enrollment (see payment dates on Commission calendar)
  • $25.00 - Payable after the rapid disenrollment period
  • $125.00 - Total maximum paid for each MAPD enrollment (if not a rapid disenrollment)

 
PDP Enrollments:
Employer agrees to pay Employee at a commission rate of $20.00 per PDP sale upon enrollment. Employer agrees to pay Employee an additional $5.00 per enrollment for all enrollments lasting beyond a 3-month disenrollment window. Payment per enrollment will be calculated according to the following format:

  • $20.00 - Payable upon enrollment (see payment dates on commission calendar)
  • $5.00 - Payable after the rapid disenrollment period
  • $25.00 - Total maximum paid for each PDP enrollment (if not a rapid disenrollment)

 
Involved-In Enrollments:

  • $25.00 per confirmed home visit that results in a sale
  • Employer agrees to pay Employee at a commission rate of $25.00 per Involved-In home visit sale upon enrollment. This commission is a one-time payment and must be executed per the Involved-In commission policies and procedures established by CHS.
  • Employer agrees to only recover the full payment made to the Employee in the event that a beneficiary does not become enrolled with CHS (e.g. voided, canceled, rejected or denied applications, or plan changes).
  • Employee must follow CMS and *** compliance guidelines and company policies to enroll Medicare beneficiaries in *** product(s). The Employee must comply with applicable state licensure and/or appointment laws.

Tailored Management

Tailored Management is a national premium recruiting firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “The people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the recruiting industry. We believe to our core in finding the perfectly tailored candidate for each role we fill - each and every time.

Address

Columbus, OH
USA

Industry

Retail

Website

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