Remote Customer Service Representative

Location: 530 Great Circle Road Nashville, TN - LOCALLY REMOTE

Schedule: Hours of operation are Sunday to Saturday 7AM to 9PM.

No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need. Department is OPEN all holidays except for Thanksgiving Day and December 25th. Training hours will be 8:30 to 5:00PM (local time) on the first day.

***Work At Home but due to be back in office; candidates should be local to the onsite office.***

Pay: $16.20 /hour and benefits offered within 60 days on contract!

Est. Start: 12/14/2020 to 02/28/2021 (Contract to Hire!) 

Seeking professional Customer Service Reps for a fortune 100 healthcare firm! Current opportunity is REMOTE for COVID-19 but return to office is anticipated into the future at the Houston office. Looking to review applicants ASAP !

Job Duties:

• Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
• Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
• Be an advocate for health and wellness.

Skills:

• · 1+ years of customer service experience analyzing and solving customer problems required
• · Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• · Knowledge of Medical Terminology a PLUS
• · Excellent written and oral communication skills
• · Exceptional organizational and time-management focus

Education

• · High School Diploma or equivalent required
• · Associates or bachelor’s degree preferred