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Pharmacy Call Center Representative - Certified Pharmacy Technician

Tailored Management Nashville, TN
  • Expired: over a month ago. Applications are no longer accepted.

Position Title: Pharmacy Call Center Representative

Location: Nashville, TN

Initial Contract Length: 07/29/2019 – 12/31/2019

Hours: Monday – Friday 7AM to 12AM (CST); Weekends 9AM to 5PM – Shifts will be between these times


  • Assist internal customer service agents with point of sale questions from pharmacies
  • Provide overrides when medications aren’t paying correctly
  • Help customer service agents understand coverage determination approvals/denials
  • Give coverage determination status to agents who don’t have access to the system
  • Start coverage determinations for customers as needed
  • Perform test claims and help customer service agents understand benefit information


  • Strong verbal and written communication skills
  • Work independently and with the team with minimal oversight and supervision
  • Strong interpersonal skills to work with many different personalities and styles
  • Capable of explaining complex issues in a concise manner
  • Detail oriented
  • Prefer candidates who previously/currently work in a retail setting but not mandatory


  • High school diploma or GED
  • Pharmacy Technician Certification (CPhT) required

Tailored Management

Why Work Here?

This is an excellent opportunity to get your foot in the door with a leading healthcare company!

Tailored Management is a national premium recruiting firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “The people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the recruiting industry. We believe to our core in finding the perfectly tailored candidate for each role we fill - each and every time.


Nashville, TN