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Digital Marketing Manager - Customer Experience

Tailored Management South San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.

Join a Team that Lives to Improve Lives!

"People come from across disciplines and across the world to solve our most challenging medical conditions. You'll find inspiration in our passion for biotechnology, our purpose to positively impact the lives of millions of patients and our dedication to our people. Joining our team means being part of a tradition of inquiry that will change the world. It means embracing our failures as much as our successes. It requires a willingness to look beyond the edge of what's possible. And a focus on doing the day-to-day work that makes great science happen.”

Position Summary
The Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through RM/Email within Digital Customer Experience (DCX). DCX is a functional group within *** Business Operations (GBO) comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.

Key Responsibilities:

  • Drives customer-centric Relationship Management/Email service delivery, quality production, and optimization for impact and efficiency
  • Designs and delivers quality production by adhering to DCX processes and standards
  • Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners
  • Maintains high-quality data in monitor performance, and troubleshoot anomalies in data
  • Leverages internal analytics and external data to support insights and business-focused recommendations
  • Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience
  • Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across DCX and the broader enterprise
  • WFH is an option in this role - prefer Bay Area based candidates so that they can come onsite for meetings
  • Open neighborhood workplace environment


  • Domain expertise in multichannel digital marketing (database marketing) and deep familiarity with RM/Email production marketing technology, processes, and tools
  • Background/understanding of technology integration and related executional and process impact
  • Ability to apply data and analysis to drive decision making
  • Strong planning, critical thinking and problem-solving skills to meet goals within constraints of time and budget
  • Bias for action, strong sense of immediacy, and drive to achieve objectives
  • Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
  • Learning mindset and ability to identify/apply learning to other situations
  • Experience in the pharmaceutical, biotech or healthcare industry preferred

Minimum Qualifications

  • Bachelor's degree (Business, Marketing, or Computer Science preferred)
  • 5+ years experience working in digital/software marketing, digital production, marketing technology, or marketing operations related functions
  • 2+ years experience in Relationship Marketing/Email/Database Marketing

Tailored Management

Our job board isn’t a spot for short-term contract positions with no chance for growth. We’re here to bring you top-level contingent labor prospects with the opportunity of proving yourself and earning long-term, full-time career placement. In fact, many candidates who come through Tailored Management end up with a permanent offer from our clients. We scan the nation for the best jobs available and then position you with the best tips, tools and career resources to make an outstanding impression!


South San Francisco, CA