Seeking enthusiastic, motivated, and reliable customer service professionals with experience working in a call center setting. If you enjoy working with others and are looking for growth, apply now to join our team!
Job Title: Customer Service Representative
Pay Rate: $14.89/hr
Start Date: 2.3.20 to 5.16.20 (Contract)
Hours: M-F 8AM to 5PM
Location: Bloomfield, CT
- Respond to customer requests via telephone or email, providing excellent service to customers who have insurance or other financial service products or benefit plans.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship with the customer using strong communication skills, keen listening skills and empathy.
- Support special product and/or service campaigns as needed, or if solicited by the customer.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- High School Diploma or equivalent
- Previous customer service experience, call center a plus
- Effective listening skills
- Attention to detail