Title: Customer Relations Specialist
Pay: $17 /hour
Locations: Pasadena, CA
Shift: Standard Business Hours
As a member of the Applicant Processing Services Support business, you will provide service and support individual applicants related to background check registration and payment.
Responsibilities
Answer customer calls and address case resolutions in ticketing system and respond to customer inquiries in a timely manner
Maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
Identify and escalate priority issues and track and route problems and requests
Conduct customer inquiries to determine nature of problem
Collaborate with Team members to identify and resolve technical issues
Inform customers by explaining procedures, answering questions, and providing information
Follow defined processes and policies, such as compliance to escalation procedures and customer support processes
Skills
Strong phone and verbal and listening communication skills
Ability to diagnose and resolve basic computer/technical issues
Knowledge of service call tracking applications
Knowledge and experience of customer service practices
Education
Basic MS Office software knowledge
High school degree, or minimum 1 year of related working experience
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