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Customer Care Coordinator

Tailored Management Pasadena, CA
  • Expired: 16 days ago. Applications are no longer accepted.

Title: Customer Relations Specialist
Pay: $17 /hour
Locations: Pasadena, CA
Shift: Standard Business Hours

As a member of the Applicant Processing Services Support business, you will provide service and support individual applicants related to background check registration and payment.
Responsibilities
Answer customer calls and address case resolutions in ticketing system and respond to customer inquiries in a timely manner
Maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
Identify and escalate priority issues and track and route problems and requests
Conduct customer inquiries to determine nature of problem
Collaborate with Team members to identify and resolve technical issues
Inform customers by explaining procedures, answering questions, and providing information
Follow defined processes and policies, such as compliance to escalation procedures and customer support processes
Skills
Strong phone and verbal and listening communication skills
Ability to diagnose and resolve basic computer/technical issues
Knowledge of service call tracking applications
Knowledge and experience of customer service practices
Education
Basic MS Office software knowledge
High school degree, or minimum 1 year of related working experience

Tailored Management

Excellent opportunity to join the world's largest social media network that enables over a billion users to openly connect with friends and family, share content, and explore the world.

Address

Pasadena, CA
USA

Website