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Behavioral Health Customer Service- Bachelor's Degree Required!

Tailored Management Eden Prairie, MN
  • Posted: 13 days ago
  • $19 to $20 Hourly
  • Contractor
  • Benefits: Vision, Medical, Dental

Intake Care Senior Representative
Location: Eden Prairie, MN
Pay Rate: $20 an hour
Start Date: November 11th


The Personal Advocate position is responsible for representing *** Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller’s contact with CBH is positive. Advocates are many times the first encounter customers have with *** and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.

Responsibilities:

  • Majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.
  • Register participants in the intake system and opens case files
  • Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
  • Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
  • Provide participants with names and phone numbers of nearest providers
  • Multi-task by maneuvering through various computer programs and screens
  • Write authorizations to ensure claims are paid correctly.
  • Provide follow-up calls to participants to ensure correct information is given
  • Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded
  • Send complaints to initiate grievance process for customers

Skills:

  • Previous customer service experience or related position
  • Superb interpersonal communication
  • Effective listening and organizational skills
  • Ability to manage multiple tasks, setting priorities where needed
  • Independently problem solve, with ability to function without constant supervision
  • A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
  • Ability to learn new workflows and tasks quickly
  • Ability to work independently and be a team player
  • Previous call center environment experience preferred

Education:
Bachelor’s degree in mental health field or psychology/social work related field Required (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

Languages:
English Read Write Speak

Tailored Management

Why Work Here?

This is an exciting opportunity to join a global leader in the healthcare industry!

Our job board isn’t a spot for short-term contract positions with no chance for growth. We’re here to bring you top-level contingent labor prospects with the opportunity of proving yourself and earning long-term, full-time career placement. In fact, many candidates who come through Tailored Management end up with a permanent offer from our clients. We scan the nation for the best jobs available and then position you with the best tips, tools, and career resources to make an outstanding impression!

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