Refunds Customer Service Representative

Job role: Refunds Customer Service Representative

Location:  Philadelphia, PA

Duration: 6+ Month's contract

Duties:

Description

• Provide accurate, policy compliant and timely refunds, for both partial and full refund requests from e-Commerce customers

• Correctly log all details regarding the customer refund

• Meet Customer Care policy expectation of processing refunds within 3 days of customer service agent communication to customer

• Uphold the policies of the E-Commerce and Merchandising department as stated in the UMG Customer Care Help Center.

Skills/requirements:

• Strong communication skills, both verbal and written.

• Ability to recognize situations that need to be escalated

• Independent thinker; able to make meaningful decisions based on each situation.

• Excellent follow-up skills and 100% follow through on commitments.

• Result and action-oriented, resourceful and efficient

• Strong work ethic, highly motivated, upbeat personality, team player.

• Ability to analyze and report on trends and issues.

• Strong computer skills; Microsoft Office, Internet search skills.

• High School Diploma / GED or equivalent, some college preferred.

Schedule:

• Monday through Friday, 9a-6p EST

• Willing to work OT

• Some weekends and/or holidays may be required