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Customer Service Representative

Tailored Management - IT
Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Senior Assistant Customer Support-GNWLJP00003978
Location: Madison, WI
Pay Rate: $17.00
Contract Length: 12-months
Benefits: Yes

Responds to basic, multiple customer inquiries and requests.

Essential Job Functions

  • Answers telephones and responds to basic customer questions and/or forwards calls to appropriate personnel.
  • Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
  • Researches customer inquiries and responds to appropriate parties promptly. Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
  • Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients by established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information. Interfaces with team members, management, and customers about customer service issues.
  • Reviews client reports every week to ensure data integrity; prepares and submits reports to management.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Two or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software

Other Qualifications

  • Business and analytical problem-solving skills
  • Communication skills Ability to work independently
  • Ability to follow oral and written directions
Company Description
Tailored Management is a national premium recruiting firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “The people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the recruiting industry. We believe to our core in finding the perfectly tailored candidate for each role we fill - each and every time.

Tailored Management - IT


Madison, WI