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Healthcare Scheduler Call Center *Temporarily Remote*

Tailored Management - CS Chicago, IL

  • Expired: 26 days ago. Applications are no longer accepted.
Job Description

Resource Planning Associate Representative

Address: 1340 S Damen Ave, Chicago, IL, 60608 (Suite 400) [remote during COVID-19]
Hours: Monday-Friday 8:30AM-5:00PM CST
Pay: $15.84/hour paid every Friday
Duration: 05/03/2021 to 12/31/2021 (extension and permanent placement depending on attendance and performance)
Required: Bilingual, Spanish and English

Role Summary:

  • The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers.
  • The Scheduler must be comfortable making 200+ outbound calls a day and working in an independent environment.
  • The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.


  • Place 200+ outbound calls to potential patients daily
  • Take inbound calls daily from members returning the original call
  • "Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
  • Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments
  • Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients.
  • Will be the primary point of contact for designated providers.
  • Develop a map to track location of potential patients and scheduled appointments.
  • Schedulers must use maps and the list of leads to decide where their provider will travel
  • Access various insurance portals to verify members before outreach.
  • Learn about each insurance portal and find eligible members
  • Update electronic medical records, specifically NextGen software.
  • Every patient scheduled has an electronic medical record with scheduled appointments attached
  • Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner
  • Update scheduling software.
  • Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members
  • Meet daily/weekly/monthly standards set for the department.
  • Schedulers are monitored on a daily, weekly, and monthly basis to record progress.
  • Call recordings are pulled sporadically to keep schedulers on target with compliance



  • High School Diploma or equivalent
  • Ability to pass 7-year county background check and urine drug screen
  • 2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience
  • Inbound call center experience is a plus
  • 1-year direct sales experience, over the phone preferred
  • 1-2 years' experience of health care related work, sales preferred
  • Preferred 50 WPM

Tailored Management - CS


1340 S Damen Ave

Chicago, IL



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