Call Centers - Pharmacy Technician
- Expired: over a month ago. Applications are no longer accepted.
It is the objective of Tabula Rasa HealthCare (TRHC) to be the nation's leading provider of Medication Therapy Management (EMTM) services. To achieve this objective, TRHC is partnering with health plans to empower members to meaningfully engage with their healthcare providers in making informed, personalized, medication-related clinical decisions. The Enhanced Medication Therapy Management (EMTM) Member Outreach Liaison is responsible for completing the initial outreach call to eligible health plan members and/or caregivers, as identified through the risk stratification process, and coordinating a scheduled call with a TRHC pharmacist to discuss a personalized comprehensive medication review.
Performs outreach calls on a daily basis to plan members whose demographic data is populated via queuing system.
Establishes and maintains routine workload prioritization and proficiency to meet established quotas.
Completes all components of the outreach contact.
Professionally greets member and confirms identity.
Confirms desire of member to be included within EMTM model and documents appropriately those who choose to 'opt out'.
Performs medication reconciliation and documents any SIG disparities within the MedWise Advisor® system.
Documents items that need to be forwarded to partnering agency regarding member need or concern.
Verifies current prescriber information.
Verifies current pharmacy used.
Schedules appointment with PharmD for medication profile review.
Completes post-call survey.
Reviews and discerns where systems and/or processes may be enhanced to reduce, or prevent system breakdowns in order to improve customer satisfaction and elevates concerns to supervisor.
Provides reports and analytics to the executive team upon request.
Attends required meetings.
UCATION: Licensed Nurse (LPN) or Certified Pharmacy Technician (CPhT)
EXPERIENCE: Minimum of 1 year pharmacy experience
CERTIFICATES, LICENSES, REGISTRATIONS: Certified Pharmacy Technician or Must obtain CPhT within 6 months of hire.
OTHER SKILLS and ABILITIES:
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner
Proficient with MS Office Suite.
Must have a strong patient centered focus
Excellent communication skills, especially via phone.
Excellent interpersonal and relationship building skills
Strong computer proficiency to navigate proprietary and other software
Skilled at “selling” an opportunity and securing buy-in from all stakeholders, including patients
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized
Tabula Rasa HealthcareWhy Work Here?
Growing company with casual environment, generous benefits and growth opportunities!
TRHC provides patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize medication regimens. We improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. We deliver our solutions through a comprehensive suite of technology-enabled products and services for medication risk management and risk adjustment.