Other Benefits Annual Bonus Potential, 3 Weeks Paid Time Off Annually
TWINTECH is a leading promotional products (swag) wholesaler, specializing in branded cell phone accessories.
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers with providing product and service information and resolving technical issues.
Are you confident that you can learn our product line, support our customers well with an enthusiastic attitude and the right information and with patience even when an order experiences some bumps, and that you can become an expert on using some challenging computer programs? Great! Then read on and apply today, we look forward to hearing from you!
Our CSR’s create a positive customer experience by using their professional communication skills along with their knowledge of our products and services to pitch our products, manage customer orders, and resolve customer complaints. CSR’s input customer orders into our system accurately, are good communicators and strong learners, and have effective problem solving skills.
Here are some of the daily responsibilities our CSR’s do well:
Learning the requirements of each customer project in order to provide a written quote for one or more products that best fit the project’s requirements.
Walking customers through products that fit their project requirements, explaining features and benefits, functions, pricing, and branding options.
Reviewing orders to ensure price accuracy and to ensure that an order will deliver on time or early.
Each order is different; our CSRs know their orders and use the correct processes and systems to make sure their orders are completed correctly.
Communicating special requirements for each order when applicable to the appropriate internal teams by using established company policies and methods.
Proactively collaborating with internal teams to solve problems that may arise with orders.
Professionally communicating solutions to customers when problems arise.
Providing order status updates, scheduled ship dates, shipment tracking numbers, copies of invoices, and more.
Following up with internal teams as necessary to secure information you may not have in hand.
Professionally, courteously, and accurately communicating with both customers and team members at all times.
Courteously and empathetically receive customer complaints and work to resolve them, engaging supervisor support as necessary.
Answering general questions about products, such as pricing, inventory availability, branding options, and more.
Requirements - you really need to be strong in these areas to do well in this position:
Intermediate PC User.
Note taking skills.
Previous experience in customer service, sales, or other related fields
Ability to learn and follow processes.
Phone handling skills and active listening.
Excellent written and verbal communication skills
Professional written communication skills.
Positive and professional demeanor
Ability to multitask, prioritize and manage time effectively.
Ability to build rapport with clients
Customer oriented attitude with the ability to adapt and respond to different types of customers.
Education - 2 years of college experience in relevant field such as communication or business should prepare you well for this position.
Pluses - these indicate that you may perform exceptionally well in this position:
Know how to create and use formulas in excel.
Experience with SAP Business One, Microsoft Dynamics, Salesforce CRM.
Worked for the Walt Disney Company.
B.A. in Communication or Business.
Know your way around a Windows 10 PC like the back of your hand.