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Seasonal Licensing Administrator

TTEC/TeleTech Concord ,NC
  • Expired: March 19, 2020. Applications are no longer accepted.

Seasonal Licensing Administrators 


TTEC is seeking an insurance licensing administrator to join our Licensing Department! 


The Licensing team prepares our associates to successfully obtain their insurance license(s) and appointment(s) to be able to enroll customers into insurance policies.

What you'll be doing: 

Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. Licensing Administrators performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a field.
Key Performance Objectives:

  • Manage the communication with internal/external partners

  • Maintain 100% confidentiality, accuracy and completion of all licensing records and reports

  • Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed

  • Learn key business objectives, timeframes, and requirements associated with each licensing goal and class

  • Understand and improve the key success metrics associated with each licensing goal

  • Deliver consistent customer service and communication


  Basic Qualifications: 

  • Strong understanding of TTEC's business, core values, and goals

  • Ability to lead and partner successfully with teams, management and client

  • High level of integrity, judgment and follow through

  • Strong attention to detail and desire to follow procedures

  • Strong technical, analytical, verbal and written communications skills

  • Great interpersonal skills in dealing with a diverse population

  • Open, honest, and empathetic manner when dealing with people

  • Ability to respect and ensure strict confidentiality of customer data

  • Demonstrated multi-tasking capability and proven success in fast paced environment

  • Proficient English, both written and verbal

  • Required proficiency of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly

  • Timely and accurate reporting



Concord, NC