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Customer Service Representative With BONUS Opportunity In Training!!!!

TSI Orinda, CA
  • Expired: over a month ago. Applications are no longer accepted.

Would you like to earn money weekly while you learn in training?

Do you enjoy working as part of a collaborative team, all committed to a common goal?

Do you take pride in your ability to resolve issues for customers and enjoy doing that?

Are you customer-focused in everything you do?

Would you like to work for one of the Best Employers for Graduates in 2018?

If so, keep reading...

Transcendent is excited and growing!!! We are gearing up for the last class of the year. Currently seeking exceptional people to join our high performing customer service team. We are looking for high energy, well-spoken individuals with a great attitude and solid computer skills who are customer-centric and thrive in a collaborative, dynamic and supportive culture.

We offer :

Fully paid, comprehensive training
Clear growth path within Customer Service and our organization


Summary: The Customer Service Representative I will provide total support to our customers. They interact with customers to provide and process information in response to orders, purchases, inquiries, concerns and requests about products and services. They are cross trained to learn customer service, team leadership and management.


Essential Responsibilities include the following. Other duties and special projects may be assigned

Answer inbound questions in a face to face manner at client focused events.
Process various types of Telecommunication orders within the appropriate deadlines
Research internal and external customer inquiries and provide problem resolution using the most up to date resolutions.
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Comply with the Attendance Policy and adhere to established department goals and guidelines
Assist customers in decision making process to ensure a quality experience
Provide individualized customer service with high quality and professional standards


QUALIFICATIONS

Required Qualifications and Skills

High school diploma or equivalent
Requires proficiency with MS office applications (Excel, Word)
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job

TSI

Why Work Here?

Growing firm, great company culture, and amazing compensation!!

Transcendent is an independent event, retail, and exposition company. We are leaders in customer acquisitions and specialize in brand reputation management for Fortune 100 companies. We pride ourselves on developing unique campaigns that create lasting brand loyalty for our clients quickly and efficiently by using direct marketing strategies. Our mission is to provide our clients with a young, vibrant and 100% committed approach towards the development of their brands by reaching customers in a way that is up to date with the consumer marketplace. We provide customers with details about our client’s products which is statistically proven to increase the CLV (customer lifetime value) of each prospective consumer, as opposed to the flow of constant touches from call centers and email blasts. Our goal is to keep up with our clients'​ demands by expanding our campaigns to service six different locations across the United States in 2019.

Address

Orinda, CA
USA