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Customer Care Specialist
TRUE linkswear Tacoma, WA

Customer Care Specialist

TRUE linkswear
Tacoma, WA
Expired: over a month ago Applications are no longer accepted.
  • $18 to $22 Hourly
  • Full-Time
Job Description

CUSTOMER CARE SPECIALIST JOB DESCRIPTION

BECOME A PART OF TEAM TRUE

TRUE is a group of people that think outside the box, challenging the cultural norms of golf, where golf products are worn and what they look and perform like. We’re consistently on the search for people who can grow, think, dream, and create. We drive golf culture forward by being a step ahead, rewarding those who bring their imagination. TRUE seeks self-motivated leaders and visionaries. At our company it’s about bringing the best of what you can to help improve the team, the brand, and our industry at large.

ABOUT TRUE

TRUE crafts naturally comfortable footwear (and more) ready to perform from the golf course to the streets. We aim to inspire others to achieve camaraderie, wellness, and purpose in the pursuit of par. Born amidst the rugged landscapes of the Pacific Northwest and inspired by links golf courses worldwide, all TRUE gear uses only the finest and responsibly sourced materials to protect golfers from the elements and help them enjoy the walk.

WHO WE ARE LOOKING FOR

If you’re a friendly person that loves people and loves to golf, you just may have found your home. Already love TRUE? Even better.

We’re looking for a motivated and genuine go-getter who is ready to represent TRUE by delivering and maintaining our high standard of service and excellent customer experience with a positive attitude. Someone that enjoys working with people, willing to collaborate with others to solve challenges, and be an overall team player.

WHAT WILL YOU DO?

The Customer Care Team communicates directly with customers from across multiple sales channels to ensure an excellent customer experience. Customers reach out to via email, phone, and chat and it is the Customer Care Team’s responsibility to deliver concise, thoughtful, and timely responses to daily inquiries.

Within the organization, the Customer Care Team interacts with product development, marketing, finance, operations, fulfillment, and has proven to be the best position for future growth opportunities within the business.

This position is full-time in Tacoma, WA, and reports to the Director of Experience.

RESPONSIBILITIES

  • Contribute to customer care inbox management (exchanges/return requests and a spectrum of product and brand inquiries) and maintain service level agreements and standards
  • Backup coverage of TRUE linkswear’s main phone line (customer inquiries may vary and will include but not limited to: exchanges, returns, order tracking, product inquiries, etc.)
  • Resolve problems concerning logistics or customer issues promptly and efficiently
  • Assist in developing policies or procedures for customer care and communication activities
  • Assist with outbound logistics, inbound return volume as needed

PREFERRED QUALIFICATIONS

  • Be proactive, have strong initiative, and be self-motivated
  • Strong written, verbal, and interpersonal communication skills
  • Good problem-solving skills; strong decision-making skills; innovative use of IT tools and new technology
  • Good time management and priority setting skills required.

BENEFITS & PERKS

  • Vacation & sick pay
  • Paid time off for volunteer days
  • Paid holidays
  • Medical, dental and vision insurance benefits
  • 401k plan
  • Company provided beverage and snack bar
  • Open, casual, and fun office environment
Company Description
TRUE crafts naturally comfortable footwear (and more) ready to perform from the golf course to the streets. We aim to inspire others to achieve camaraderie, wellness, and purpose in the pursuit of par. Born amidst the rugged landscapes of the Pacific Northwest and inspired by links golf courses worldwide, all TRUE gear uses only the finest and responsibly sourced materials to protect golfers from the elements and help them enjoy the walk.

Headquartered in Tacoma, WA, we've aspired to selfishly create an environment that fosters collaboration, growth, and good vibes. We offer the opportunity to work from home (if applicable), an office with professional golf simulator, putting green, full snack service, and on-site personal gym.

Address

TRUE linkswear

2926 s Steele St. Suite 500

Tacoma, WA
USA

Industry

Business

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