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Customer Service Specialist

TRITON TECHNOLOGIES Tempe, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Triton Technologies

1295 W. Washington St. #215

Tempe, AZ 85281

The core of our business model lies on the principle of positive consumer engagement. We pride ourselves on our commitment to our customers. Join our dynamic growing Tele-Services team! Ideal candidate will have excellent communication skills and a proven track record in customer service with an emphasis on customer retention and complaint resolution.

You will be responsible for resolving/retaining customers “at risk” of returning a product or that may have issues or questions related to products or services we have provided. In this position you will primarily be answering incoming calls, troubleshooting product inquiries, and assessing customer needs. You will provide first call resolution to retain customer’s loyalty and maintain a strong relationship. Empathy for our customers is a must.

Easily Apply

  • Text Olivia the word "Nano" to 602-223-1479
  • Call Brigette at 602-281-7545 x137
  • Submit resume through this job posting
  • Interview appointments available Monday thru Friday 9am to 4pm
  • Join Us For Walk-In-Wednesday August 7th - 12pm to 4pm - No Appointment Needed!

Responsibilities:

· Explain product features and resolve customer issues through troubleshooting, and ensuring customer satisfaction on every call

· Maintain a balance between company policy and customer benefit in decision-making.

· Retain customer services through utilization of sales tools and techniques

· Address customer needs and outline its benefits

· Provide superb customer service courteously and efficiently

· Respond immediately and accurately to customer’s inquiries

Experience & Qualifications:

· 1-3 years Customer Service experience or equivalent role strongly preferred

· Strong sense of integrity and commitment to customer satisfaction

· Superior grasp of customer needs and resolution strategies

· Ability to handle inbound sales calls with unrelenting determination and confidence while maintaining a compliant and cordial spirit

· Technical competency; Preferred experience with Microsoft Excel, Effective use of PC; be able to navigate multiple tabs and windows, and use basic computer software

· Maintains pleasant, patient, and friendly demeanor. Effective at communicating over the phone

· Possesses a strong work ethic and team player mentality

· High School Diploma or equivalent required

The Perks:

· $13 per hour with additional perfect attendance bonus

· Paid training

· Full time benefits package including medical, dental, vision, short term and long term disability and group life insurance

· Paid sick time and Paid vacation with earned ETO

· Employee referral bonuses – work with your friends!

EOE/DRUG FREE workplace. Applicants must pass a pre-employment drug test and criminal background check. Triton strictly adheres to ethical standards for selling by telephone.

TRITON TECHNOLOGIES

Why Work Here?

Fantastic benefits and an amazing CEO!

Since 2001, Triton Technologies has been an industry leader in customer experience outsourcing and business development solutions for B2B and B2C global companies and organizations. As a full-service contact center and BPO, Triton has inspired their clients to leverage our experience and go beyond a typical call center teleservice role. Triton brings structure, implementation, campaign measurement and program enhancements to each client relationships’ business objective. Outsourcing your customer support and BPO is seamless and impactful with Triton. At Triton, we have one objective, which is to create amazing experiences for customers and future customers via our multichannel solutions: phone, online, mobile SMS/text or automation (IVR, messaging). Every business solution is custom designed to your business objective; from acquisition to lead generation, sales to product insights and customer care, Triton is ready to be your customer relationship management and back office support.

Address

1295 W. Washington St. #215, Tempe, AZ 85281
Tempe, AZ
USA

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