Technical Support Specialist
Contract (3 months)
TRC s client who is a leader in the office products industry has an immediate need for a Technical Support Specialist to join their team! With over 45 years of serving our client has adapted and invested in technology to stay innovative and enable digital workplaces. They have a long history of being environmentally friendly, investing in the community, and have had continuous growth (over 105,000 employees). They consistently are investing in R&D, manufacturing, and their employees! They strive to always exceed the customers expectations with their product as well as customer service.
The Day to Day:
- Provides first level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods.
- Ensures high-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by client
- Proficient in problem solving using their technical knowledge and the knowledge gained through collaboration.
- Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues
- Is considered a subject matter expert in one or two product technologies.
Responds to incoming support incidents (i.e. telephone, chat, email, text and video) in a timely, professional manner.
Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation.
Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields
Completes all required administrative tasks in an accurate and timely manner
Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise
Reviews all technical information pertaining to supported products, including new and updated information as it becomes available
Utilizes available lab equipment and other resources to effectively troubleshoot issues.
Returns resources to proper working condition when through
Maintains/renews industry certifications
Performs other duties as assigned
What you Need:
High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
3 years technical experience doing hands on electronics repair
One of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux +
Please submit resumes to firstname.lastname@example.org
About TRC Professional Solutions
For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/
TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.