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CALL CENTER AGENT (EMAIL, ECHAT, PHONE)

TRC Staffing Services Dallas, TX
  • Posted: 11 days ago
  • $12 to $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Call Center Agents (Email, EChat, Phone)

WHAT YOU'LL GET

100+ AGENTS NEEDED - START DATES ARE EVERY MONDAY DURING NOVEMBER!

Competitive Salary ($12.50/hr. to $13.50/hr.)
Training and Mentorship
Great work environment
Dependable schedule, 40+ hours per week
"Affordable Care Act" compliant medical benefits
Payday every Tuesday night and we don't hold a week-in-the-hole

WHAT WE WANT:

Prior call center experience (min. one-year)
High energy, self-motivated and a desire to succeed
Willing to go the extra mile to get the job done
Zealous for serving and taking care of the customer
Professional communication skills
Flexibility to one of 3 shifts between 7:00am-11:00pm any five-(5) days between (including either Sat. or Sun.)

About US
TRC employs only the top Agents in the market. We pride ourselves in going the extra mile to get the job done
and make our clients happy - that's just part of the reason we have received the Best of Staffing award for over 5 years in a row.

If you are interested in pursuing a call center opportunity with a national organization, please check us. Our client provides
contact management services that help lower cost, manage uneven call volumes, deal with specific call types and service
customer during and outside of seasonal peak periods.

About the Opportunity

Energetic Customer Care Agents are needed for our client's call center in downtown Dallas, TX. CSR's will interact with
customers to provide information in response to inquiries about consumer products and process payments in regards to billing.

Work schedule: 5 day work week that could include Saturday or Sunday
Hours: You must be able to work any of these shifts as one will be assigned to you when training begins. Note: you will always work the same shift, no rotating.
1. 8:00am-5:00pm
2. 10:00am-7:00pm
3. 2:00pm-11:00pm

Core Responsibilities:

Answer inbound inquiries regarding cosmetic, jewelry or apparel products
Answer billing inquiries and process payments
De-escalate and resolve customer complaints
Provide information to potential customers interested in opening accounts
Update and document customer information and interaction in the database

Requirements:

Ability to work in a fast paced, call center environment
Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs
Exceptional communication skills, professional phone etiquette and efficient computer skills required!
Must have good data entry and experience navigating multiple screens
Must be able to type 35+ wpm
Must be able to pass pre-employment screenings: drug test and criminal background

Education and Experience

Min. of 1+ years of Call Center Agent experience Qualified candidates must have High School Diploma or GED
Previous customer service experience in a luxury brand environment i.e. Macy's, Neiman Marcus, Nordstrom is highly desirable


TRC is an EOE

TRC Staffing Services

Why Work Here?

We pay our employees every Tues. night and we don't hold a week-in-the-hole! A Medical, Dental and Vision Insurance plan is available.

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our clients understand the power of a strong, dedicated staffing partner and have the ability to leverage this partnership to their advantage. TRC providing traditional staffing services, professional and technical staffing and management services to some of the country's leading companies. TRC Staffing Services, Inc. is a drug free environment. Equal Opportunity Employer/Minorities/Females/Vet/Disabled.

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