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Remote - Customer Service Agents

TRC Staffing - Conv Mont Virginia Beach, VA
  • Expired: 10 days ago. Applications are no longer accepted.
Job Description

TRC Staffing Services is currently hiring Full Time - Remote Customer Service Agents for our client's growing team. We are looking for individuals who love interacting with the public and have a knack for dealing with hard calls. All roles are full time, temp to hire, and offer Monday - Friday schedules.

You will need to provide the quiet workspace and your home internet. All equipment is provided by our client at no charge.

WHAT YOU’LL GET:
• Competitive Base Pay + Performance Pay
• Training and Mentorship
• Great work environment
• Dependable schedule, 40+ hours per week
• ACA compliant medical benefits

WHAT WE WANT:
• Prior customer service experience (Call Center is NOT required)
• Prior call center experience is a plus
• High energy, self-motivated and a hunger to succeed
• Willing to go the extra mile to get the job done
• Zealous for serving and taking care of the customer
• Professional Presentation Skills
• Flexibility to work assigned shift

Core Responsibilities:
• Answer inbound inquiries regarding consumer services/products/accounts.
• Answer billing inquiries and process payments.
• De-escalate and resolve customer complaints.
• Update and document customer information and interactions in the database.
Requirements:
• Ability to work in a fast paced, call center environment
• Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs.
• Exceptional communication skills, professional phone etiquette and efficient computer skills required!
• Must have experience with Microsoft Office, data entry and navigating multiple screens.
• Must be able to pass pre-employment screenings: drug test & criminal background check

Education and Experience:
• Qualified candidate must have a High School Diploma or GED.
• Previous customer service experience in a retail environment, Call Center or Collections environment, etc.

Additional Details:
• Pays $11.00 + Attendance & Performance bonuses

Company Description
ABOUT TRC:
TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our clients understand the power of a strong, dedicated staffing partner and have the ability to leverage this partnership to their advantage.

TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

TRC Staffing - Conv Mont

Why Work Here?

Great benefits, professional environment, and room for growth!

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our clients understand the power of a strong, dedicated staffing partner and have the ability to leverage this partnership to their advantage. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Address

Virginia Beach, VA
USA

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